Work In Tech

About us

Join RamSoft (www.ramsoft.com), a collaborative and innovative SaaS medical software company that is developing and selling novel cloud and cloud-native RIS/PACS software platforms for radiologists worldwide. We’re a global business with 200+ employees located worldwide, and we are growing quickly!

What are we looking for?

The role of the Help Desk Technician is to stage, configure, and support server, workstations
and network-related hardware and software applications for RamSoft. This role is also
responsible for maintaining company-wide computer hardware and network infrastructure,
and participating in other IT department projects. The Help Desk Technician will directly
support RamSoft employees at all levels of the company through email, chat, phone, and inperson assistance.

Reports to: IT Operations Manager

Job Level: Individual Contributor

What will you do?

• Provide first-level technical service and support to all users
• Maintain communications with users during the problem resolution process
• Provide timely resolution of end-user problems
• Install new software releases, system upgrades and resolve software-related
problems
• Respond to telephone calls, email and personnel requests for technical support
• Document, track and monitor problems to ensure a timely resolution
• Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware
• Create, manage, and work helpdesk support tickets
• Identify, research, and resolve technical problems
• Handle all day-to-day tasks and operational activities in regards to troubleshooting
and maintaining office servers, networks, and employee-specific equipment such as
computers, printers, scanners, telephones, headsets, etc.
• Configure, stage and ship workstation-related hardware
• Set up new hires with appropriate equipment, assisting with workstation
arrangements, installing applicable software/hardware/wiring, ordering equipment,
and assisting with IT Orientation Tasks
• Train staff on IT-related Equipment and Applications
• Monitor performance of remote systems and perform performance tuning as
necessary
• Perform other related duties as required

What will you bring to RamSoft?

• 1-3 years of experience in systems (hardware and software) configuration and
support or working in a related role.
• Must be personable, communicate well, display patience and the ability to provide
training and assistance to computer users on technology.
• Knowledge of Microsoft 365, Intune, and other Microsoft SaaS technologies.
• Knowledge of Computer Software (e.g. network administration tools, imaging
• software, etc.)
2
• Knowledge of Computer Hardware (e.g. IT Systems, PC components, network cards,
etc);
• Knowledge of Computer Operating Systems (e.g. Windows, DOS, Macintosh)
• Knowledge of Networking Technologies (TCP/IP, DNS, DHCP, Active Directory)
• Basic scripting and programming skills.
• Fundamental AI knowldege
• High level of communication skills, written and verbal, is required in order to interact
and provide training to employees
• Ability to logically and analytically troubleshoot software and to discuss issues with
manager, team and internal personnel
• Ability to interpret technical material in books, journals, or manuals; troubleshooting
computer system problems
• Proven ability to work well under minimal supervision
• Extensive organizational and time management skills
• Ability to make decisions and manage multiple priorities

RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal-opportunity employer and is committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms, or other accommodations), please let our HR department know and we will work with you to meet your needs.