Work In Tech

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Overview:

As a Renewals Representative at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities:

• Responsible for utilizing technology to proactively communicate with current customers, primarily focused on partner/mid/small market
• Collaborate with internal teams to act as the voice of the customer and champion their needs
• Work with Litera’s new business team to develop partner-specific plans to enable and empower our partners to drive adoption within and maximize retention of their affiliated accounts
• Manage the contract renewal process for assigned partners and customers
• Coordinate partner-specific communication to inform them of product, process, and program updates
• Utilize and refine 1 to-many written communications to engage end users, drive product adoption and proactively inform renewal information for Tier 3 and lower customers
• Craft effective email communication templates
• Develop and refine written communication to help promote and enhance product adoption
• Track email performance metrics: open rate and click rate of email messages
• Develop cadence of tech touches aligned to the customer lifecycle including new customer welcome=>onboarding=>adoption=>nurturing/growth=>renewal
• Monitor at-risk automation reporting and analytics and escalate as required
• Respond to customer inquiries
• Adapt approach and iterate on existing strategies
• Build and maintain resources to complement CSM outreach across our entire customer base; you will determine how various forms of outreach (emails, webinars, videos, NPS surveys) should work together and align with Marketing and other areas based on the company's higher-level communication plan

Qualifications:

• Highly personable and enjoys working with people
• Relentless pursuit of excellence
• Strong initiative, drive, and self-direction
• You get things done and routinely meet metric-based goals
• Ability to influence, persuade and negotiate
• A strong desire to keep learning new things

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles