Work In Tech

With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest filmmakers and creators — giving them the tools to realize their visions to the fullest.

As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation.

Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary.

Job Description:

About the Role

IMAX is seeking an experienced Executive IT Support Specialist to provide white-glove technical support for our CEO and other senior leadership team and executives in the New York office. This is a highly visible, onsite role that blends front-line end-user support with broader IT operational responsibilities, including supporting and enabling AI productivity tools such as Microsoft Copilot and ChatGPT Teams.

The successful candidate will ensure our executive users receive seamless, high-quality technology experiences in their day-to-day work. This position requires deep technical expertise, strong problem-solving skills, discretion, and exceptional communication abilities.

What You'll Do:

Executive Support

• Deliver Tier 2+ white-glove technical assistance to our CEO and other senior leadership, ensuring prompt resolution of hardware, software, and connectivity issues.

• Proactively identify and address technology challenges to minimize downtime and enhance productivity.

Technical Operations

• Install, configure, manage, and maintain Windows and macOS systems, including Autopilot/Ivanti and JAMF management for provisioning.

• Manage and support enterprise applications including Office 365, hosted VOIP systems, and collaboration tools.

• Maintain IT hardware inventory, procure new equipment, and coordinate repairs or replacements.

• Provide AV, mobile device (Apple/Android), and remote support (e.g., TeamViewer) for both local and remote users.

• Perform system updates, patches, and preventive maintenance, testing changes on non-critical systems before deployment.

Service Management

• Use ServiceNow to document tickets, maintain knowledge base articles, and track resolution progress.

• Diagnose and resolve network, hardware, and software issues with a focus on executive satisfaction.

• Maintain technical documentation, asset lists, and configuration records.

• Collaborate with IT teams globally on projects, rollouts, and process improvements.

Operational Excellence

• Onboard and offboard employees, ensuring timely provisioning and de-provisioning of accounts, equipment, and access.

• Monitor and enforce IT security best practices.

• Participate in IT initiatives, infrastructure upgrades, and technology refresh cycles.

What You'll Need:

• 7+ years of IT support experience, including 3+ years providing white-glove support to executives.

• Proven expertise supporting macOS systems as the top priority, with additional experience in Windows support within enterprise environments.

• Strong hardware/software/AV troubleshooting skills.

• Expertise in Office 365 administration, mobile device management, and enterprise networking fundamentals.

• Experience with remote support tools and identity/access management (e.g., Active Directory).

• Knowledge of IT security best practices and ITIL principles.

• Excellent interpersonal skills with the ability to manage sensitive, high-profile interactions.

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Nice to Have:

• Bachelor’s degree in Information Technology or related field.

• Relevant certifications such as Apple, JAMF, CompTIA A+, Network+, ITIL, MCP, or vendor-specific hardware/software certifications.

• Experience supporting executives in hybrid work settings (office and remote).

• Familiarity with AV solutions for conference rooms and high-profile meetings.

• Creative problem-solving skills with a focus on continuous improvement, including AI-enabled workflows.

The hiring specific zone for this role is $100,000.00 - $140,000.00.

Compensation:

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.