ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE ROLE

Helcim is looking for a full-time Compliance Analyst to join our team. This role is unique, as you’ll have an opportunity to work collaboratively across many different teams to foster a shared understanding of what compliance means at Helcim. You will be successful in this role if you love helping teams understand how to balance compliance risk management and the business imperatives of the company, are comfortable with frequent context switching, are both detail-oriented and flexible, and are excited to implement your own ideas of how to make compliance more efficient and effective at Helcim. This is an intermediate-level position.

Here are the things you’ll own day to day:

• You’ll manage, administer, configure and optimize Helcim’s GRC tool and have primary responsibility over reminding and assisting control and evidence owners of their assigned compliance tasks.
• You’ll work closely with our Cybersecurity group to improve continuous compliance for security control operations, specifically for our PCI-DSS compliance program.
• You’ll conduct gap assessments and make recommendations for improvement to our various frameworks, including HIPAA, AML, RPAA, and PCI-DSS frameworks.
• You’ll assist the internal audit group with control testing, including reviewing that status of evidence and arranging interviews with control and evidence owners.
• You’ll develop and refine policies and procedures, and will deliver and improve various training resources.
• You’ll be responsible for various analyses, and internal and external reporting obligations.

WHO YOU ARE

• You may or may not have career experience or educational background in compliance administration, internal or external audit.

• Indirectly related experience includes areas such as contract management, legal, administrative, project management, or other operational roles.
• Ultimately we’re looking for a builder and an operator - someone who thrives on designing and iterating systems that work across teams, and delights in when those systems work.
• A “system” can mean many things - it could be a technical process, workflow automations, or efficiencies that use AI, machine learning, or no/low-code. It can also mean well-designed and easily understood policies and procedures, and repeatable, intuitive playbooks.

A SUCCESSFUL CANDIDATE

• You are a motivated, proactive individual who thrives in the dynamic, unstructured environment of a scale-up.
• You are curious and like to think critically through problems not only trying to solve the immediate issue but also the underlying, longer term root causes.
• You are not afraid to manage multiple deliverables and if needed, are eager to help others to meet overall team deadlines.
• You are analytical and detail oriented, with a strong grasp of how compliance frameworks and control operation principles are developed, implemented, tested, and managed.
• You are comfortable operating when solutions are not always apparent or straightforward, and can make a confident business case for your chosen course of action.
• You understand which cross-functional colleagues should be included as stakeholders in your decision making.
• You are equally comfortable working independently and collaborating with a team. You have experience and are comfortable with managing up and down, and cross-functionally. You ask for help when you need it, and know when it’s appropriate for you to take charge.
• You are a builder who finds ways to create repeatable systems when new problems arise. You never want to have to solve the same problem twice - your system will handle it the second time.
• Bonus points for experience using GRC tools such as Vanta.
• Bonus points for experience developing and/or testing compliance frameworks such as PCI-DSS, SOC 2, ISO, HIPAA, or RPAA.

Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

Key Competencies

• Post-secondary education experience is required.
• 2-3 years of related or transferable experience (working in legal, fintech, finance, insurance, audit, contract management, SaaS, or any scale-up company experience) is an asset.
• Strong proficiency in Google applications is required.
• Basic proficiency in AI and other data analysis and automation tools is a bonus.
• Basic SQL and/or Excel skills is a bonus.
• Strong time-management, organizational, and critical thinking skills are required.
• Excellent communication skills, both written and oral, combined with interpersonal skills are required.

HELCIM'S CULTURE

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Stephanie Davis

Location: Hybrid, In Office Mondays, Wednesdays + Fridays

Candidates must be eligible to work in Canada and be located in Calgary for this position.