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ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

As a Senior Product Manager, you will be a key driver in shaping the roadmap and prioritizing the backlog for our merchant-facing software solutions. You will own the product lifecycle from ideation to launch, ensuring a delightful and seamless experience for merchants built upon our core payments products. This role requires a deep understanding of merchant workflows, a passion for user-centric design, and a proven ability to deliver impactful software solutions through effective roadmap and backlog management.

Here are the things you’ll own day to day:

Roadmap & Backlog Management:

• Own and champion the product roadmap for your supported area aligning it with the overall company goals and objectives and leveraging our core payments infrastructure.
• Translate merchant needs and business requirements into a prioritized backlog of features and enhancements for our merchant platform.
• Manage the product backlog, ensuring it is constantly refined, updated, and reflects the current priorities of the team.
• Collaborate with engineering, design, and other cross-functional teams (including the Core Payments team) to estimate, plan, and deliver on the roadmap.
• Ensure timely delivery and continuous improvement of our merchant platform software through effective roadmap execution.
• Stay abreast of industry best practices and emerging technologies in the payments and payments space, proactively identifying opportunities to incorporate them into the roadmap.
• Maintain a deep understanding of the competitive landscape and identify opportunities to differentiate our merchant offerings.

Execution & Optimization:

• Manage the entire product lifecycle for your area, including research, design, development, and launch of innovative solutions for our merchants.
• Oversee the implementation of product initiatives from ideation to launch, ensuring timely delivery and successful adoption.
• Identify, build, and monitor key performance indicators (KPIs) to track product performance, identify areas for optimization, and measure the success of initiatives.
• Analyze merchant behavior, conduct market research, and leverage data-driven insights to inform roadmap and backlog prioritization.

Collaboration & Communication:

• Serve as a liaison between the development team and internal/external stakeholders, ensuring clear communication and alignment around the roadmap and backlog.
• Communicate effectively with stakeholders across all levels of the organization, providing clear and concise updates on product progress, challenges, and opportunities.

A SUCCESSFUL CANDIDATE LOOKS LIKE:

• 5+ years of relevant product management experience, with a strong focus on payment solutions.
• Deep understanding of payments workflows, merchant needs, and online business operations.
• Experience with agile development methodologies, roadmap planning tools, and backlog management systems.
• Proven ability to define and manage a product roadmap that delivers impactful solutions to merchants.
• Strong analytical and problem-solving skills, with the ability to use data to inform product decisions.
• Excellent communication and interpersonal skills, both verbal and written, with the ability to build strong relationships with stakeholders at all levels.
• A deep empathy for users (merchants) and a customer-centric approach to product development.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Bachelor’s degree in a relevant field (e.g., business, computer science, engineering).
  

Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Roadmap Planning: Ability to create and maintain a clear, actionable roadmap that aligns with business objectives and merchant needs.
• Backlog Management: Expertise in prioritizing and managing a product backlog to ensure efficient development and delivery of features.
• Execution: Ability to drive product initiatives from concept to launch, ensuring timely delivery and successful adoption.
• Communication: Excellent written and verbal communication skills, with the ability to present ideas clearly and concisely to diverse audiences.
• Data-Driven: Ability to analyze data, derive insights, and make informed decisions to drive product growth.
• Technical Fluency: Possesses a strong understanding of payments technologies and can effectively collaborate with engineering teams.
• Collaboration: Ability to work effectively with cross-functional teams (including the Core Payments team) and influence without authority.
• Ownership: Takes responsibility for the success of products and initiatives

HELCIM CULTURE IS;

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Seamus MacIssac

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Candidates must be eligible to work in Canada and be located in Calgary for this position.