Work In Tech

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

We are seeking an experienced Senior Software Development Manager to lead and inspire a group of talented software development managers and their teams. In this role, you will be responsible for overseeing the execution of multiple projects, driving technical excellence, and aligning engineering initiatives with our broader organizational goals. As a senior leader, you will guide high-level architectural decisions, foster collaboration across teams, and ensure the successful delivery of scalable, high-quality software solutions. You will also act as a key strategic partner to product and executive leadership, influencing the roadmap and vision for the organization.

In addition to leadership and management responsibilities, you will play a hands-on role in shaping the technical direction of the organization. This includes driving adoption of best practices, optimizing engineering processes, and ensuring that teams are aligned on goals and priorities. If you are passionate about leading large, dynamic teams, solving complex challenges, and helping others succeed, we’d love to hear from you!

Here are the things you’ll own day to day:

• Leadership and Strategy:
  • Execute the strategic vision for the software development group.
  • Collaborate with senior leadership to align engineering goals with business objectives.
  • Provide leadership to multiple teams of software development managers, ensuring alignment with the overall organizational goals.
    
    
• Team Management and Development:
  • Ensure adequate staffing by building hiring plans and coordinating recruiting activities across your group.
  • Oversee and mentor software development managers, helping them grow their leadership and technical skills.
  • Foster a culture of collaboration, innovation, and continuous improvement across teams.
    
    
• Technical Oversight:
  • Facilitate adoption of best practices in software development, including agile methodologies, code quality, and testing.
  • Work with other senior managers and staff developers to ensure that software development processes, tools, and technologies meet the organization's scalability, security, and quality standards.
    
    
• Project and Program Management:
  • Responsible for the execution and delivery of software projects for multiple teams.
  • Oversee project roadmaps, timelines, and deliverables for multiple teams.
  • Work with Lead Product Manager to communicate updates, risks, and deliverables to executives and key stakeholders.
  • Balance team workloads and allocate resources efficiently across projects.
    
    
• Metrics and Performance Tracking:
  • Monitor departmental KPIs to measure team performance, product quality, and operational efficiency.
  • Use data to identify bottlenecks, risks, and areas for improvement. Create and share dashboards to surface this data to the team and leadership.
  • Drive accountability and results across all levels of the engineering organization.
    
    
• Risk and Crisis Management:
  • Anticipate potential risks in project delivery and develop mitigation plans.
  • Lead teams through critical incidents or escalations, ensuring quick resolution and minimal disruption.

A SUCCESSFUL CANDIDATE;

• Has at least eight years of professional experience in software development, including four years of management experience and at least one year managing other managers.
• Has a proven track record of building and scaling high-performing teams,
• Is capable of delivering complex technical projects
• Fosters a culture of innovation, accountability, and growth
• Has strong interpersonal and communication skills, this role requires working cross-functionally with stakeholders at all levels of the organization.

Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

Communication

People Leadership

Project Management

Collaboration

Time Management

Process Orientation

HELCIM CULTURE IS;

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Jeff Newfeld

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Candidates must be eligible to work in Canada and be located in Calgary for this position.