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UX Manager

Helcim Inc.

Helcim Inc.

Calgary, AB, Canada
Posted on Sunday, April 7, 2024

Helcim is searching for a talented UX Manager to join us on our mission to become the world’s most loved payments company.

As the UX Manager, you will play a pivotal role in shaping the product experience across our payment platform, ensuring seamless, secure, and user-friendly interactions while constantly finding opportunities to add Delight to our products.

You will be leading a team of Product Designers, and collaborate closely with Front-end Development as well as other cross-functional teams to drive the design vision for Helcim.

Helcim is a fast-paced, high-demand company and team members must work well under pressure. The ideal candidate will embody our values and culture, and be a steward of The Way of the Helcim (see link below to our culture book).

What you will do

  • Provide strategic direction and leadership to the team, fostering a collaborative and innovative design culture. Mentor and develop team members to enhance their skills and career growth.
  • Collaborate closely with front-end development to own the full design life-cycle from conception to delivery.
  • Collaborate with product managers, developers, and other stakeholders to define and drive the overall design strategy for Helcim's payments products. Ensure alignment with business goals and user needs.
  • Extensive expertise in design systems, UX patterns, and tokens, coupled with a robust knack for viewing designs and solutions from a systemic perspective.
  • Implement design solution that incorporate delightfull esthetics and contribute to elevate the product experience
  • Conduct or oversee user research activities to gain insights into user behaviors, needs, and pain points within the payments domain. Use research findings to inform and validate design decisions.
  • Uphold design standards and ensure the quality of design deliverables within the payments domain. Conduct regular design reviews and provide constructive feedback to the team.
  • Serve as a strong advocate for user-centered design principles within the organization, specifically in the context of payments. Communicate the value of UX design and contribute to a user-centric mindset across the company.

Who you are

  • Experienced in UX/UI design, with at least 3 years in a leadership or management role.
  • Proven ability to inspire, mentor, and guide team members.
  • Impeccable sense of design and aesthetics applied to everything visual.
  • Implement design system patterns and comprehensive documentation, ensuring that solutions are systematically applied across all Helcim digital products.
  • A strong portfolio showcasing a variety of design projects, demonstrating a deep understanding of the design process combined with outstanding visual design skills
  • Strong understanding of front-end code and its constraints
  • Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders in the payments domain.
  • Familiarity with design tools such as Figma, Adobe Creative Suite, and other design tools.
  • Previous experience in the fintech or payments industry is a plus.
  • Previous experience as a graphic or visual designer is a plus

Important considerations

  • All applications that will not include a portfolio of works will not be considered
  • All applications form outside Canada will not be considered

Why Helcim?

Helcim is a payments company that gives small and medium sized businesses a better way to accept debit and credit cards. Thousands of merchants across Canada and the US choose Helcim for their payment needs because of our excellent customer service and innovative software solutions. We won the Canada’s Most Admired Award for Corporate Culture in 2021, ranked number 91 on the Globe and Mail’s 2019 list of Canada’s Top 400 Growing Companies, and we have big plans to redefine the payments industry. To accomplish this, we need a talented team of people who are passionate about working in fintech. Learn more about working at Helcim in our culture book The Way of the Helcim.

At Helcim we build teams of engaged, caring and intelligent people. In return we provide an environment where you’ll be excited to come to work each day and tackle challenges with your colleagues. As part of our team you’ll receive amazing benefits including a competitive salary, paid health benefits, stock options and generous vacation time. You’ll also enjoy company provided snacks and team lunches to keep yourself fueled and the opportunity to recharge and connect with your team members at company social events.

We invest a lot of time and energy imagining and creating a company and culture that encourages discussion, the exchange of ideas, and the execution of amazing products and services. We’re friendly and collaborative, working together to achieve big goals. If that sounds like fun to you and feel you can contribute to the growth and success of our company - we want to hear from you!

Join Our Team

If you would like to be considered for this position, please submit your Resume and Cover Letter through the "Apply for this Job" button. Please address your Cover Letter to Helcim People & Culture.

Candidates must be eligible to work in Canada and be located in Calgary for this position. Helcim uses a hybrid work structure where team members can work 3 days in the Calgary office (Monday/Wednesday/Friday) and 2 days (Tuesday/Thursday) at home.