Inbound Customer Experience Associate

“Are you looking to roll up your sleeves and use your knowledge to be part of a trusted Client Operations team?”

GetQuorum is looking for a passionate and dynamic Inbound Customer Experience Associate who brings their dedication and motivation to solve big and small business operational problems. Do you have the drive and passion to handle client inquiries and implement your ideas to improve business processes and performance?

Are you hoping to grow professionally and personally with a close-knit team?

If you answered “yes,” keep on reading.

Every firm promises results; this is just the beginning at GetQuorum. We go beyond results to become a trusted partner. This role will be demanding yet rewarding.

About the Role

At GetQuorum, we offer an exceptional opportunity for you to develop a unique and comprehensive skill set right from day one. As a growing SaaS platform, we are proud to continue to expand our dominant market share in North America, providing you with an exciting environment to be a part of. From the start, you'll be actively involved in product roadmap planning, allowing you to gain hands-on experience and witness firsthand how a SaaS platform scales rapidly. As a valued team member, you will partner with the Client Operations team to manage high-volume inquiries, efficiently route and resolve requests, and deliver a professional customer experience. You will act as a trusted knowledge resource, improve processes and documentation, maintain accurate records, and leverage proprietary tools to support daily operations. Your commitment will play a crucial role in our continued success.

We embrace self-starters and independent problem-solvers who thrive in the face of uncertainty. Our team's diverse backgrounds, ranging from Neuroscience, Marketing, Political Science to Musical Theatre Performance, foster a rich and dynamic work environment. Candidates who are comfortable with people and eager to learn SaaS Best Practices will find an excellent fit with us. Our culture is collaborative, and our team enjoys celebrating successes and having fun.

We offer

• Competitive Salary based on experience
• Fully remote
• Opportunities to do challenging and meaningful work
• Dynamic, collaborative team
• Solve real and challenging operational problems
• Team building events

You will

• Gain valuable experience working in all business sectors
• Build on your best qualities and shape a path that suits your passions
• Learn from your mentors at GetQuorum
• Develop leadership skills

About the candidate

Skills, attributes, and responsibilities.

We are looking for a candidate who can:

• Monitor and manage high-volume incoming queues.
• Tag and route inquiries based on urgency, request type, assignee, and complexity.
• Act as the "Human Knowledge Base" to resolve 30-40% of inquiries on the first contact by utilizing and explaining FAQs and Help Center articles.
• Deliver a high-energy, professional experience on inbound calls, practicing active listening and "verbal charisma" to de-escalate frustrated users.
• Identify recurring "friction points" in customer queries and collaborate with the CS and Product team to update documentation or suggest feature improvements.
• Maintain clear and concise records of all interactions.
• Using GetQuorum proprietary technology to facilitate routine administrative tasks.

Must Haves

• Can shift gears instantly between the structured clarity of a professional email, the rapid-fire pace of a live chat, and the empathetic tone of a phone call.
• At least 1–2 years of experience in a customer-facing role within a software-as-a-service environment.
• Experience using industry-standard support tools (e.g., Zendesk, HubSpot Service Hub, or Front) and internal collaboration tools like Slack.
• Ability to stay grounded and helpful during high-pressure "platform down" scenarios
• Ability to work independently with minimal supervision
• Ability to thrive in an unstructured, startup environment
• College, university, or other post-secondary education in Business, IT or other related fields.

Nice to have skills

• Experience writing or editing Help Center articles (KCS - Knowledge Centered Service) to help deflect future tickets.
• Familiarity with using google AI-assisted drafting tools or chatbots (Gemini, Opal, NotebookLM ) to accelerate response times.
• Proficiency in a second language
• Technical troubleshooting proficiency
• Experienced in data privacy standards
• Knowledge of Ontario Condo Act, Real Estate or Legal experience

90 Day Expectations

What determines whether this person will be made permanent?

• Understand the customer journey for each market
• Gain an understanding of the products and services offered by Getquorum
• Demonstrates satisfactory written and oral communication and customer service skills

The Company

GetQuorum is a Toronto-based technology company that provides hosted virtual annual general meetings and electronic voting platform-as-a-service tailored to the condominium markets in Ontario, Alberta, Florida and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. With our software, clients host successful Annual General Meetings, gather proxies and electronic votes, pass bylaws, reduce meeting package distribution costs and, most importantly, achieve quorum. We have a great, close-knit team – we work hard and have fun together. We live our company values, which include but are not limited to;

• Service: Providing a quality experience to the clients we serve
• Integrity: It isn’t just about going through the motions but always following your inner moral compass, even if it leads you down a path paved with tough choices.
• Accountability: Mistakes happen, we've all made them, and we'll continue to make them. How you handle that mistake is important.
• Dedication: We give our all for mutual success by proactively seeking out learning opportunities, pitching solutions to help the company, assisting your team, maintaining a positive attitude, and punctuality.
• Respect: We accept everyone as they are and for who they are. Encourage coworkers to express themselves and share their opinions and ideas.

If you want to know more about our fantastic team and us, please refer to

Our website: https://www.getquorum.com/

LinkedIn: https://www.linkedin.com/company/getquorum

Our interview process follows this sequence if you are chosen to move forward.

1. An email will be sent to successful candidates to arrange a phone screening.
2. A 15-20 min screen with a member of our HR team.
3. A 30-45 min Interview with our Senior Client Operations Manager
4. A 30-45 min Interview with our Professional Services Team Leads
5. A decision is communicated, and if successful, an offer is extended
6. Reference checks

If at any time we decide to end your candidacy, you will be notified of this in writing by a member of our team. We would appreciate it if you extended that same courtesy.

We look forward to receiving and reviewing your application.

GetQuorum is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. GetQuorum welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Please inform us within your application if you require any accommodations, and every aspect will be made to meet your needs.