Customer Success Intern (8 months)

Location: Remote, Canada

Type: Part-time

Closing Date: December 12, 2025

Contract for January - August 2026 with an opportunity for an extension through the fall.

Please note that selected candidates will be invited to complete a brief assessment as part of the screening process; completion of the assessment does not guarantee an interview.

Applicants must be currently enrolled at a Canadian university and be either a permanent resident or Canadian citizen to be considered for this position.

Diversio is the leading culture performance platform, helping organizations improve retention, engagement, and team effectiveness.

Using AI and behavioural data, our platform pinpoints what’s driving or blocking performance across teams. Trusted by companies like Disney, Unilever, American Express, Microsoft, and Ceridian, Diversio measures what matters: manager impact, employee motivation, goal clarity, and inclusion.

We believe strong cultures drive strong outcomes. That’s why we equip leaders with the insights, tools, and training they need to build high-performing, inclusive workplaces. We are creating a new category at the intersection of people intelligence and culture infrastructure.

Named one of Fast Company’s World Changing Ideas in Data & AI and backed by First Round Capital and Golden Ventures, Diversio is growing fast.

A career here means working with smart, mission-driven people to solve real-world challenges using data and technology. It is a chance to shape the future of work and grow your career along the way.

About the Role

Title: Customer Success Intern (Part-Time)

Location: Remote | Hours (20 hrs/week)

Duration: 8 months

Rate: $20/hr CAD

Customer Success Interns at Diversio serve a critical role in helping executives and human resource professionals advance Diversity, Equity, and inclusion in their organizations. You will succeed in this role if you enjoy building customer relationships, analyzing DEI, consulting, and building content on DEI topics. We are looking for a dedicated, outgoing, self-starter who is excited by the opportunity to build relationships and learn more about the role of Customer Success in a startup ecosystem.

What you will do

Support your CSM team by:

• Analyzing specific Diversity, Equity, and Inclusion challenges faced by our clients
• Helping to create client Action Plans addressing DEI pain points using Diversio's AI-powered Recommendation Engine
• Supporting preparation for read-outs with the client's HR and Executive Leadership teams to shape DEI strategy and align on the next steps
• Supporting clients in problem-solving the toughest Diversity and Inclusion challenges and questions through analysis and presentation creation
• Developing and sharing knowledge on the latest DEI best practices
• Supporting the vision and values of Diversio and represent the firm in a high-quality and professional way

You will likely* have:

• Experience working in a professional environment
• Pursuing a degree in Business, Communications, or any other relevant program
• Completing the third or final year of your program
• Proficiency in Slack
• Effective research and information-gathering skills
• Ability to take the initiative from ideas to action quickly, to try something new, and problem-solve using analytics
• Strong communications skills
• Ability to be a team player in addition to being a self-starter
• Detail oriented, and comfortable with multitasking
• Eagerness to learn and adapt
• Excellent customer service and communication skills with a positive and enthusiastic demeanor
• An interest and initial understanding of DEI
• Demonstrated content creation and presentation skills (PowerPoint and PDF)
• Previous experience in customer success, customer relationship management, consulting, or any customer-facing role is a plus

You are:

• A team player - someone who is a self-starter and is able to work as a team to achieve goals
• Passionate about DEI
• A storyteller, who thrives on developing strong relationships with executives
• Excited by the opportunity to work at a startup company and grow with us

What you can expect from us

• A Commitment to growth, we care about people's personal and professional growth. With a rapidly growing team, we offer both formal and informal mentorship opportunities because we want the team to grow with us.
• Wellness isn’t just a check box for us, we walk the walk internally by implementing Diversity, Equity, Inclusion, and Belonging initiatives that are driven by feedback from the team.
• We offer competitive salaries, equity, health coverage, and unlimited time off. Taking time off to recharge and refresh, see the world, or have a staycation is what helps us show up and build an award-winning company.
• Diversio is a remote-first organization with a thoughtfully crafted culture that prioritizes opportunities for connection. There is the option of hybrid work in our local offices where available.

We strive to build a culture of not only listening and acting but also making ourselves available and accessible. Diversio’s team is made up of people who are hard-working, dedicated, and fun to work with. Come see for yourself!

Belonging & accommodation: Diversio is looking for all kinds of people to join our team and is committed to bringing in a bright talented pool of diverse people. We strive to build a balanced, inclusive, and equitable workforce that celebrates and respects your identity. We value differences and encourage people to apply, especially those who may be underrepresented in the tech community*. If you require accommodation, please connect with us at people@diversio.com.

*Studies have found that men will apply to jobs if they meet 60% of the criteria, while women apply if they feel they meet 100% of them. Some of our best team members come from non-traditional backgrounds, so if you don’t meet these criteria but think you’d be a great fit – please reach out!