Job Title: Bilingual Assistant Manager

Location: Ottawa, ON

Remote: Yes

Business Unit: Health

Department: Pharma Patient Solutions

Job Type: Full-Time

Position Overvie

wThe Assistant Manager will provide support and coordination for Patient Support Programs (PSPs) and work with the Novartis PSP Operations Managers to deliver programs to meet defined expectations, deadlines and requests. This is a key supportive role and includes various tasks such as: oversight of placement personnel, reporting, research, training & development, translation, communication and various other responsibilities to ensure program delivery. This role uses data to analyze complex business challenges, generate actional insights, and improve PSP operations by managing data sources

.
Responsibilitie

s:• Assisting the Novartis PSP Operations Manager in coordinating program activitie

s.• Oversight of assigned placement personnel including performance managemen

t.• Ensuring all AE reporting, reconciliation, mandatory training, safety reporting, etc., are observed according to KP

I.• Providing support in answering emails regarding program inquirie

s.• Assisting in performing such tasks such as quality control checks, report generation, research and training developmen

t.• Assisting management in resolving program related issue

s.• Communicating with management on administrative matters related to the program

s.• Assisting in the preparation and coordination of documentation in response to scheduled and unscheduled reports, returns and observations to update management of program progres

s.• Constantly seeking out and presenting ideas around continuous improvement and optimizing performance across the programs, functionally and technicall

y.• Identifying opportunities to continuously drive efficiencies to increase productivity and progress, increase profitability, and increase program efficienc

y.• Collecting necessary data to support reimbursement cases and ensuring that all avenues to obtain public/private reimbursement are explore

d.• Monitor the programs routinely and regularly to ensure optimal performance and alignment with program deliverables and objective

s.• Delegate tasks when appropria

te• Fulfill other duties as requir

ed
Qualificatio

ns:• English and French bilingualism (oral and writte

n).• Undergraduate or graduate degree with relative experien

ce.• Minimum of 1 year of experience in the Pharmaceutical or Health Care organization industries working with Patient Support Progra

ms.• Understanding of research and development processes for pharmaceutical products and medical devic

es.• Experience in using platforms including but not limited to SalesForce (ePSP), SalesForce (Patient Connect), CRM/platforms of external partners (preferre

d).• Experience in customer service, liaising with clients, and various cross functional tea

ms.• Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is requir

ed.
Sal

ary:• $65,000 – $67,000 per y

ear.Vaca

ncy:• We have one position availa

ble.