Job Title: Bilingual Clinical Coordinator

Location: Ottawa, ON

Location 2: Canada

Remote: Yes

Business Unit: Health

Department: Pharma Patient Support

Job Type: Full-time

Position Overview

Calian Patient Support Programs is looking for a Full-time/Permanent Bilingual Clinical Coordinator. The Bilingual Clinical Coordinator provides exceptional support to patients, prescribers, and pharmacies in a patient support program.

Summary of Position:

The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program.

Responsibilities

• Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP).

• Identify possible Adverse events within data files.

• Prepare an Adverse Event Report corresponding to every identified Adverse Event.

• Review quality of report with great attention to detail and submit the AE reports to local Patient Safety department.

• Reconcile case number provided by Patient Safety Department.

• Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP.

• Continuously ensure compliance with Novartis Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of Novartis products.

• Support ongoing projects within PSP Team.

• Fulfill other duties as required.

Qualifications

• College degree or equivalent.

• Minimum of 1-2 years of call center experience.

• Minimum 1 year of PSP or relevant experience.

• Fully bilingual (English and French), both written and verbal.

• Strong attention to detail and organizational skills.

• Ability to manage multiple tasks with a sense of urgency.

• Excellent interpersonal and communication skills.

• Proficiency with MS Office and data entry systems.

• Patient-focused mindset with a commitment to quality service and compliance.

• Collaborative team player who also works independently.

• Adaptable and open to continuous improvement.

Additional Requirements

• Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions

• Ability to lift and carry items weighing up to 30 pounds

• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen

• Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.

Compensation:

• $50,000 - $53,000 per year.

Working hours:

• Monday to Friday between 9AM to 5PM EST or 9:30AM-5:30PM EST