Calian PSP has an exciting opportunity to join our dynamic team! This 100% remote role offers a competitive salary, health, and dental benefits as well as a chance to collaborate with a growing company to expand your career experience!

Position Overview

The Bilingual Nurse Case Manager (NCM) is responsible for implementing, managing, and executing a program within the Patient Support Program(s). The NCM optimizes and accelerates positive patient and program outcomes, supporting cross-functional teams. Acting as the Single Point of Contact (SPOC) for patients, HCPs, and extended health care teams, the NCM manages daily program activities, supports Health Care Professionals (HCPs) and other stakeholders in the field, and manages patient dossiers while monitoring metrics and KPIs. Please note that this is a full-time/permanent position.

Responsibilities

• Assist the PSP Lead in clinic and remote management, document coordination, and navigation services related to a program within the PSP Program operations.
• Provide bilingual (English & French) support for patients and HCPs.
• Monitor and report KPIs, offering insights for continuous improvement.
• Assist clinic and patient requests with referral paperwork coordination and navigation insurance coverage.
• Offer in-clinic support and follow-ups.
• Maintain accurate and comprehensive patient records while providing effective communication to support and address treatment journey concerns.
• Monitor patient progress and regularly update the healthcare team.
• Ensure ethical interactions and compliance with relevant institutional and provincial regulations.
• Participate in audits to maintain high standards of PSP operations.
• Provide feedback to the pharmaceutical manufacturer based on field observations and customer feedback regarding service quality, training, and other important areas.
• Collaborate with Calian associates as per guidance and guidelines.
• Attend training as required.
• Develop and implement program tactics and innovative solutions in collaboration with cross-functional teams, including CRM and reporting optimization.
• Assist field and medical teams in efficiently managing HCP requests.

Qualifications

• College or university degree.
• Nursing License, in good standing, with appropriate provincial standards.
• Minimum of 5 years’ experience working in the pharmaceutical, biopharmaceutical, or health care industry.
• Patient Support Program experience.
• Customer service experience, ideally at call center level.
• Being fluent (written and spoken) in English & French.
• Experience in clinic or hospital settings is an asset.

Additional Requirements

• Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions.
• Ability to lift and carry items weighing up to 30 pounds.
• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen.

Working hours:

• 8am to 5pm EST Monday to Friday.
• Must be willing to work between 11.30am - 8pm EST for 1-2days a week.

Compensation:

• $75,000 – $88,000 per year.