Work In Tech

Job Summary:

As an IT Support Specialist, you will play a crucial role in troubleshooting and resolving technical issues, maintaining system efficiency, and ensuring a smooth IT experience for all employees. This role is ideal for individuals with a real passion for IT, allowing the opportunity to make an immediate impact while working alongside experts in IT Infrastructure, Cloud Computing and Cybersecurity in a dynamic, technical environment.

The ideal candidate is a self-starter with a strong analytical mindset, excellent problem-solving skills, and the ability to work independently in a fast-paced environment. If you are proactive, adaptable, and passionate about IT support, we want to hear from you!

Key Responsibilities:

• Responsible for understanding the importance of information security risks and safeguarding information assets against potential security vulnerabilities.

• Diagnose, research, and resolve technical hardware and software issues using all available information resources.

• Onboarding/offboarding of employees.

• Respond to Corporate IT support requests.

• Advise end users on appropriate remedial action.

• Research and proactively implement solutions to improve the end-user experience.

• Assist in developing documentation and standard operating procedures.

• Work with the Infrastructure Team on projects and drive them to completion:

• Provide remote assistance to a mobile workforce.
• Utilize the company’s ticket system to monitor and respond to support requests from customers across Canada on a 24/7 rotational basis.

• Perform other operational tasks as assigned.

Training/Experience:

• Must possess or be able to attain Secret Security Clearance.
• 2 to 5 years experience in an IT Support/Help Desk role or related IT field.

• Demonstrated experience supporting Windows server and desktop, active directory and MacOS.

• Strong customer service orientation.

• Ability to effectively prioritize and execute tasks in a high-stakes environment.

• Proven analytical and problem-solving abilities.

• Ability to conduct research into current technology issues and products as required.

• Exceptional written, oral, and interpersonal skills, with a focus on listening and questioning skills.

Work Location:

• As the IT Support Specialist is a role that provides direct support to our team, there is a high requirement to attend the office located at 118 Iber Road in Stittsville, ON.

About Decisive Group, a Calian Company:

Since its launch in 2001, Decisive Group has grown to become one of Canada’s market leaders in Enterprise IT Infrastructure, Cloud and Cybersecurity. Its team of specialists has extensive experience solving real-world problems, and in designing, building and implementing solutions that help its clients grow and protect their business today and in the future. Decisive’s Enterprise IT Infrastructure services are far beyond those of traditional vendors, delivering positive ROI while ensuring that clients’ projects remain on budget and on scope. Our Cloud and Cybersecurity offerings optimize and protect the most complex information and data networks.

We hire the best of the best, creating an environment that engages and encourages growth and development. It isn’t just us that think so, we have the awards to back it up: bringing home an Ottawa Business Journal’s Employee Choice award five times.

We offer competitive salaries, supportive health benefits, generous time off policies, a flexible work environment and a focus on supporting our team through the various phases of their lives and careers. We would love to tell you more; please reach out if you think you would be a great fit!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Decisive is an equal opportunity employer, with policies and practices intended to build an inclusive and accessible work environment.

If you require accommodation during the recruitment process, please include in your cover letter when applying for the position and all efforts to provide the appropriate accommodation will be put into place.