Senior Delivery Specialist
Clio
Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
What your team does:
The Customer Success Team (CST) ensures our clients get the very best from Sharedo — from initial implementation to long-term success. We partner with some of the largest law firms and enterprises, supporting them as they configure, extend, and evolve their platforms.
Our team blends deep technical expertise with a strong customer focus. Within CST, you’ll find customer success managers, implementation consultants, support specialists, and developers — all collaborating to deliver tailored, impactful solutions.
You’ll be part of a culture that values learning, collaboration, and humility. We don’t expect anyone to know everything — we expect everyone to keep learning. You’ll work alongside Microsoft MVPs, open-source contributors, SQL tuning experts, and clean-code advocates who are as passionate about craftsmanship as they are about helping clients succeed.
Who you are:
You’re a full-stack software developer who’s as comfortable writing code as you are working directly with customers. You take pride in solving problems, building reliable systems, and helping others use technology effectively.
You’ve been around the block — you’ve delivered real-world software, supported live systems, and worked on projects at scale. You’re confident in your C#, SQL, JavaScript, HTML, and CSS skills, but you also bring empathy, curiosity, and communication skills that make you a trusted technical partner for clients and teammates alike.
Most of all, you’re motivated by seeing your work make a difference — not just in the code, but in how it helps people succeed.
What you’ll work on:
Build and extend client implementations using Sharedo’s low-code platform.
Develop custom UI elements and workflows using JavaScript, HTML, and CSS.
Create server-side plugins in C# to expose APIs, integrate systems, or implement custom business logic.
Investigate and resolve complex technical issues across the full stack — from the UI to database queries.
Collaborate with clients, helping them model their business processes and requirements into the platform.
Support 2nd and 3rd line technical escalations, working closely with our core engineering team to identify and resolve issues.
Coach and mentor client developers to help them become more self-sufficient.
Contribute to our technical documentation and video tutorials, expanding our knowledge base for customers.
Assist with data migrations using Sharedo’s frameworks and custom tooling.
Partner with the product team to promote client-specific innovations into the core platform.
What you may have:
4+ years of professional software development experience.
Strong skills in C#, JavaScript, HTML5, CSS3, and SQL Server.
A solid understanding of OOP principles, clean coding, and performance optimisation.
Comfort working directly with customers to gather requirements, explain technical concepts, and provide support.
Experience delivering and supporting software in production environments.
Familiarity with Azure, DevOps, or similar cloud-based delivery models.
Excellent problem-solving and communication skills. Demonstrate a keen interest in improving your craft by using AI
Serious bonus points if you have:
Exposure to technologies like ElasticSearch, Event Store, Pulumi, or Svelte.js.
Strong SQL tuning skills — understanding execution plans, logical reads, and indexing strategies.
Experience with distributed systems, event-driven architectures, or performance-critical applications.
Open-source contributions, side projects, or a GitHub profile showcasing your work.
Prior experience in a customer-facing technical role, such as implementation consulting or solution support.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits and dental coverage
Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy
Pension contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The full salary range* for this role is £60,200 to £70,800 to £81,400 GBP.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
Disclaimer: We only communicate with candidates through official @clio.com email addresses.
