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Workplace Experience Coordinator



Vancouver, BC, Canada
Posted on Friday, March 8, 2024

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.


We are looking for a Workplace Experience Coordinator to join our Employee Experience Team in Burnaby (Vancouver). Due to the nature of this role, the Workplace Experience Coordinator is required to be in office Monday-Friday.

Who you are:

The Workplace Experience Coordinator is every employee and guest's first impression of our Workplace Experience Team and Clio. This pivotal role significantly influences the overall employee experience from the front office interactions to facility maintenance and the organization of employee events. We are looking for an entrepreneurial spirit who excels as a connector. This role will appeal to a responsible individual who is creative, high energy, outgoing and enjoys people and creating an exciting environment for employees and guests alike.

What your team does:

The Workplace Experience Team supports all Clions in the pursuit of productive, comfortable, and flexible places to work by (1) building inspiring and functional office spaces that facilitate individual work, team connections, and onsite events, and (2) by supporting those who work from home in creating their own personal and productive work space.

What you’ll work on:

  • Front office management and reception, including visitor and employee sign-in and access systems, mail management, and all other shipping/receiving;

  • Orienting employees and guests to the space through conducting site tours and wayfinding;

  • Maintenance of office space, ensuring they are well-stocked, clean, and welcoming; including light cleaning of communal spaces

  • Identify facility deficiencies, coordinate repairs, and track deficiency status

  • Support in regular facility inspections, keeping up-to-date facility inspection records, and coordination with building services for repairs and maintenance

  • Assist with planning, coordination, and communication of internal and external events, including company meetings, monthly mixers, holiday parties, and team socials/on-site

  • Collaborate with cross-functional teams, including People, IT, and OCEO, to ensure workplace policies and programs are executed and aligned with business objectives

  • Regular facility inspections to ensure all mechanical, electrical, and structural systems are operational,

  • Support the physical security of Clio's office ensuring secured systems are operational, site access badges are managed, and liaising IT/Security team as needed;

  • Assist with OH&S program coordination, including maintenance of OH&S records

  • Assist with workplace technology systems, including AV equipment, and video conferencing systems;

  • Liaise with vendors for F&B, socials, and office supplies

  • Tracking and processing workplace experience expenses through internal software programs

  • Collect and upkeep data to measure the effectiveness of workplace experience programs

What you you'll bring:

  • 1-3 years of experience in a Front Desk/Workplace Experience role

  • Collaborative and self-starter mindset

  • Strong interpersonal skills and capacity to develop trust

  • Great attention to detail with a ‘Marie Kondo’ love of organization

  • A passion for creating unique and collaborative experiences

  • Comfort with new technologies and tools

Bonus points if you have:

  • 2-4 years of experience in a customer facing or hospitality role

  • Event planning experience

  • Spreadsheet mastery

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • The expected salary range* for similar roles within Clio is: $54,100 - 74,700 CAD

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counselling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Please note that the expected new hire salary range provided is derived from a group of like roles within Clio. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at