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Senior Sales Operations Specialist



Sales & Business Development, Operations
Vancouver, BC, Canada
Posted on Thursday, January 25, 2024

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.


We are currently seeking a Senior Sales Operations Specialist to join our Revenue Operations Team. This role is available to candidates in Vancouver.

What your team does:

Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

You will be working on the Sales Operations team in the Revenue Operations department. Your team is responsible for enabling sales operational efficiencies and data-driven decision making, and promoting a world-class sales organization. This role will be cross-functional with deep partnerships with many areas of the business: primarily Sales and additionally, Customer Success, Data Insights, Marketing, Finance, Product, and Business Operations.

We are looking for someone who cares deeply about Sales and their unique needs in order to be able to drive efficiencies and create ideal prospecting and buying experiences. The ideal candidate would have a passion for operations and a desire to deeply understand the complex challenges that our Sales teams face. You need to thrive in a fast-paced, rapid growth environment, where you are faced with new opportunities and challenges often.

What you’ll be doing:

  • Lead and own strategic projects on the Revenue Operations roadmap

  • Identify gaps and inefficiencies in our sales processes then define and scope requirements to solve for increased revenue, improved salesforce efficiency, and scaling our business effectively

  • Attend and participate in forecast meetings supporting Sales Leadership in the weekly roll-up of their forecast

  • Make strong recommendations for iterative process and workflow improvements in Salesforce CRM

  • Optimize the configuration and adoption of our Sales Organization’s tech stack (Gong, SalesLoft, and Chili Piper) and provide support for documentation and training

  • Collaborate cross-functionally on go-to-market initiatives with other departments (Revenue Enablement, Marketing, Product, Sales)

  • Partner and support multiple business stakeholders (legal, finance, marketing) to roadmap and develop operational best practices

  • Subject matter expert on various Sales functions, teams, and processes

  • Prioritize and support ad hoc requests and troubleshooting

  • Other duties as required

What you bring:

  • 4+ years of relevant experience in Sales Operations, Business Operations, or related experience

  • Experience with configuring and using sales technologies is a bonus e.g. SalesLoft, Chili Piper, Gong, Outreach, Chorus

  • Proficient knowledge of SFDC objects and object relationships (Salesforce Admin certification is a bonus but not required)

  • Meticulous organization, high standards of accuracy, and strong attention to detail

  • High proficiency in Google Sheets or MS Excel

  • Experience working with BI tools, analyzing data, and extracting insights

  • Natural curiousity and drive to improve

  • Ability to learn quickly and adapt to new and changing systems / tools

  • Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • The expected salary range for similar roles within Clio is: $93,500 - $132,700 CAD

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Please note that the expected new hire salary range provided is derived from a group of like roles within Clio. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at