Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.

That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.

With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.

Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.

Join us on our mission to put truth into action at www.alida.com and @alidaTXM.

Workplace Experience Coordinator

Our ideal candidate is passionate about creating a first-class workplace and employee experience and thrives in a people-first and service-oriented environment. You are energetic and enthusiastic, you like to be productive and busy, and have a flare for creating fun and engaging initiatives and experiences for others.

This is a full-time role based in our Vancouver, BC Office.

Reporting to the Director of Facilities & Administration, the Workplace Experience Coordinator provides outstanding service and support, promoting a positive and professional image for Alida’s Vancouver office. This role works to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety so that Alida-employees are supported to do their best work in the workplace.

The Workplace Experience Coordinator ensures the smooth running of the office, creates & executes on fun employee engagement initiatives, and helps to improve company procedures and effectiveness in the day-to-day operations.

What you’ll work on:

Manage inventory of office supplies, maintain the office condition, and arrange necessary repairs to equipment
Greet visitors and assist in the onboarding process for new hires
Liaise & manage relationships with building maintenance representatives & associated trades, office vendors, and couriers as well as with facility management vendors, cleaning staff, catering and access card services
Manage budgets relating to office supplies & employee engagement activities
Update & maintain office policies as necessary, in collaboration with the HR team, organize office operations and procedures, coordinate with IT department on office equipment and infrastructure, manage contract and price negotiations with office vendors & service providers
Address employee requests regarding office management issues, coordinate and oversee execution of logistics for all onsite events
Manage office health and safety programming, ensuring compliance to all program requirements
Physically carry-out minor furniture repairs & moves when needed (regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds)

You should have:

Proven experience as a Workplace Experience Coordinator, Front Office Manager or Administrative Assistant
Experience with a variety of office software tools including Gmail, Google Drive, Slack, Zoom, SAP Concur. Experience with ServiceNow is a plus.
Exceptional attention to detail, excellent time management skills and ability to multi-task and prioritize tasks,
Exceptional organizational skills - this role is full of putting out little ‘fires’ every day, as well as juggling the planning of future initiatives
Strong interpersonal skills - you create a warm and inclusive environment.
You enjoy making others feel welcomed and comfortable in our office
Excellent written and verbal communication skills,strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners
Strong organizational and planning skills in a fast-paced environment, a inquisitive, curious and creative mind with an ability to recognize & suggest improvements.

#LI-CS1

The Good Stuff:

+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work® 2021-2022

+ Recognized in 2022 as one of the Best places to Work®

+ Recognized as a Top Employer by British Columbia's Top Employers 2022

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact accommodations_hiring@alida.com so that arrangements can be made for the appropriate accommodations to be in place.

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