Research Manager - Manila
Posted on Wednesday, April 12, 2023
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.
That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.
With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.
Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.
Join us on our mission to put truth into action at www.alida.com and @alidaTXM.
As Research Manager, you will sit within the Professional Services team and will be responsible for advising and executing on a broad and diverse range of insight projects for our clients using our SaaS platforms.
You will work with various teams internally and externally, with a focus on client consultation and service. Due to the nature of the work volume, this position is expected to manage multiple projects in a deadline-driven, fast-paced environment. This is an exciting opportunity to assist and advise Fortune 500 organizations.
- Insights design and analysis
- Translate business questions into research plans, scope and quote projects
- Lead engaging insight projects, including quantitative surveys and qualitative discussions
- Consult, advise, and enable customers on CX programs and insights projects
- Conduct data analysis and create visually appealing reports or dashboards summarizing key conclusions and recommendations
- Manage time efficiently to coordinate and execute project components, for multiple projects at a time in a deadline-driven, fast paced environment
- Liaise with internal teams and external vendors to ensure timely project completion
- Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
- Respond to shifts in project scope and effectively manage client expectations
- Address and escalate risks where needed
- Complete internal documentation processes to ensure accurate resource planning and financial reporting
- Provide excellent service that delights our customers
- Program, customize, and modify survey activities in proprietary SaaS platforms
- Troubleshoot logic and programming issues
- Follow QA processes to ensure a quality product is delivered
- Assist technical consultants with QA processes on complex survey activities
- Deploy surveys and monitor field progression
Skills And Experience:
- Passionate about customer insights or technology
- Minimum of 5-8 years of insights experience
- Proven ability to work in a cross-functional and fast-paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Excellent written and verbal communication
- Strong aptitude for technology and ability/desire to learn new software
- Proficient with Microsoft Office (PPT, Word, Excel) including skills for the formatting and creative visual display of information
- Post-secondary educational degree
- Bonus: Prior experience in SaaS organization a plus, but not a requirement
We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
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