Work In Tech

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As a Senior Manager of Solutions Engineering, you will report to the Director of Solutions Engineering and support a team of exceptional individuals who are passionate about working with our customers to find solutions that meet their needs. An ideal candidate would foster, enable, and share their curiosity.

We’re looking for an experienced leader to work closely with our Solutions Engineering team to build out the next chapter of the customer journey through solutions engineering.

This is a remote opportunity within Canada and the US.

What we're looking for:

• 8+ years of experience working in the SaaS industry in a similar capacity, which includes 2+ years of experience leading a team of highly technical individual contributors in Solutions Engineering with history in sales leadership as a bonus

• Experience working under MEDDPICC and developing successful Solutions processes within the framework

• Experience in a wide range of business needs and requirements as well as a deep understanding of what customers are looking for and require in security software

• Excellent organizational skills to manage a team that not only works complex customer engagements but also high impact projects for technical documentation and learning

• Excellent interpersonal skills with the demonstrated ability to work cross-functionally to nurture effective relationships with the other teams within Go-to-Market and the rest of 1Password

• Proven experience fostering and maintaining a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work

What you can expect:

• Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for supporting our customers through the solutions engineering journey

• Collaborate within the Solutions teams and their leaders to refine and improve our engagement and escalation processes for the teams we support

• Lead the creation of a scalable multi-market model across countries, aligning processes to meet diverse customer needs in security software

• Analyze call volume and patterns, with a focus on optimization, and report on the progress of OKRs and other team metrics to senior management

• Work with our HR and talent teams to continue to grow the team

• Work with our Partnerships team to support our Channel Partner Program

• Collaborate with our Product, Marketing, and CX teams to manage cross-functional projects, feature releases, and more to allow our front line managers to more effectively focus on coaching their respective teams

• In addition to the segment leaders you’ll manage a small group of ICs focused on strategic accounts and partners

• Contribute to highly effective onboarding and development processes for current and future team members

• Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality

• Build upon an effective foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills

• Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication

USA-based roles only: The annual base salary for this role is between $155,000 USD and $209,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $145,000 CAD and $196,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.


Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.


What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
👶 Maternity and parental leave top-up programs
🏝 Generous PTO policy
💖 Four company-wide wellness days

Growth and future
📈 Company equity for all full-time employees
💸 Retirement matching program
🔑 Free 1Password account

Community
🤝 Paid volunteer days
🌎 Employee-led inclusion and belonging programs and ERGs
🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.