Senior Manager Revenue Operations
1Password
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Canada · Remote
USD 158k-214k / year + Equity
Posted 6+ months ago
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
We are seeking a Manager of Revenue Operations, Process & Optimization to lead and manage a team that drives operational excellence across Sales, Marketing, and Customer Success functions. In this people manager role, you will oversee and optimize key revenue operations processes, ensure alignment between cross-functional teams, and lead the implementation of strategies that drive revenue growth and improve overall business performance. You will collaborate closely with senior leadership and internal stakeholders across Sales, Marketing, Finance, and RevOps to streamline processes, improve forecasting accuracy, and implement scalable solutions that support business objectives.
As a leader in this role, you will be responsible for driving efficiency, fostering cross-functional alignment, and ensuring the successful execution of revenue strategies. Reporting to the Director of Revenue Operations, you will manage a team of RevOps professionals and act as a trusted advisor to various teams. You will deliver data-driven insights and recommend process optimizations to accelerate sales performance.
This is a remote opportunity within Canada and the US.
What we're looking for:
- Experience
- 5+ years experience in Revenue/Sales Operations, enhancing sales processes, sales tools, reporting, metrics, and policies.
- A strategic thinker who can use data and instinct to develop simple solutions to complex issues.
- Experience and passion for sales forecasting/pipeline management & sales planning.
- Strong understanding of CRMs and especially Salesforce (SFDC).
- Familiar with sales tools such as Outreach, Gong, Marketo, Gainsight,etc.
- Strategic Acumen:
- Ability to design and track KPIs relevant to SaaS businesses, driving actionable insights that inform strategy and execution.
- Expertise in aligning data-driven insights with SaaS growth objectives, ensuring measurable impact across the organization.
- Communication & Collaboration:
- Skilled in translating complex data into clear, compelling narratives for senior leadership and cross-functional teams.
- Demonstrated success in partnering with GTM, Finance, and Customer Success teams to drive alignment and results.
- Industry Knowledge:
- Deep understanding of SaaS business models, including recurring revenue, retention, and expansion strategies.
- Familiarity with key SaaS metrics and the ability to influence decisions that drive sustainable growth
What you can expect:
- Revenue Strategy & Planning:
- Drive sales strategy and planning by helping develop key Go-To-Market (GTM) team objectives and their measurement.
- Collaborate with sales, marketing, and customer success teams to align revenue goals, foster collaboration, and drive consistent execution of revenue strategies
- Revenue Operations Optimization:
- Oversee and optimize revenue operations processes, forecasting, pipeline and opportunity management.
- To improve productivity and pipeline velocity, identify and address inefficiencies in the end-to-end revenue cycle, from lead generation to customer renewal.
- Ensure seamless integration and automation of processes to support revenue growth.
- Pipeline & Forecasting Management:
- Own the pipeline management process, ensuring accurate tracking, reporting, and optimization of sales opportunities.
- Develop and refine revenue forecasting models, aligning sales and marketing efforts with business goals.
- Work closely with sales leadership to monitor performance, adjust strategies, and ensure accurate and actionable forecasting.
- Continuous Improvement & Innovation:
- Stay abreast of best practices, emerging trends, and new technologies in revenue operations to ensure the company remains competitive.
- Champion a continuous improvement mindset, driving innovation in revenue generation and operational efficiencies.
- Regularly assess and refine RevOps processes, tools, and team structure to meet evolving business needs and drive scalable growth
- Reporting & Analytics:
- Collaborate with the Analytics & Insights Team to design and maintain comprehensive reporting frameworks that deliver actionable insights across the full revenue funnel using tools like Salesforce, Tableau, Power BI, or Looker.
- Partner with the Analytics & Insights Team to analyze sales and revenue data, uncover trends, identify growth opportunities, and pinpoint areas for operational improvement.
- Work closely with the Analytics team to govern KPIs for the sales and business development teams, ensuring alignment with company objectives and providing predictive insights that help address critical business challenges
- Cross-Functional Collaboration:
- Partner with sales, marketing, and customer success teams to develop scalable processes and policies that align operational strategies to support revenue generation.
- Drive collaboration and alignment across departments to achieve company-wide revenue targets and KPIs.
- Collaborate with engineering teams to design scalable data pipelines and manage new data streams as business needs evolve.
- Revenue Technology & Tools:
- Partner with the RevTech team to ensure the CRM systems, BI tools, and other platforms are fully optimized and integrated to drive operational efficiency.
- Collaborate with the RevTech team to maintain data integrity, streamline process automation, and ensure seamless tool integrations across revenue operations.
- Work alongside the RevTech team to identify and implement technological solutionsthat support scalable and efficient revenue operations.
- Revenue Execution:
- Collaborate with the executive team to define and execute revenue growth initiatives, ensuring alignment with company objectives.
- Monitor industry trends and competitor activity, recommending adjustments to revenue strategies to uncover new growth opportunities.
- Team Leadership & Development:
- Lead, mentor, and develop a high-performing RevOps team, ensuring alignment with departmental goals and company priorities.
- Foster a culture of continuous improvement, providing coaching and professional development opportunities to enhance team capabilities.
- Act as a critical advisor to leadership, offering insights into how RevOps processes and strategies can evolve to meet long-term business goals.
USA-based roles only: The annual base salary for this role is between $158,000 USD and $214,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $136,000 CAD and $184,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.
Our approach to remote work
We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🏝 Generous PTO policy
💖 Four company-wide wellness days
Growth and future
📈 Company equity for all full-time employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🌎 Employee-led inclusion and belonging programs and ERGs
🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.
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