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Customer Success Manager - Hardware Experience

ZTR Control Systems

ZTR Control Systems

Other Engineering, Customer Service, Sales & Business Development
London, ON, Canada
Posted on Wednesday, June 19, 2024

Join us in Advancing the Environmental Global Impact within the Rail Industry

For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

What You’ll be Doing

Are you passionate about supporting a more sustainable future? Do you enjoy understanding the customer's needs and providing them with greener and more reliable solutions? Are you data-driven and results-oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solution for their issues with a smile, you’ll be the difference between customer experience being just average or an exceptional one.

As a Customer Success Manager, you will be a key player in helping our customer's achieve their business goals and successes through proactively driving product adoption, strategic planning, and the creation of best practices; all the while collaborating and fostering strong partnerships with our stakeholders and ensuring customer satisfaction by being the advocate of our customer's voices and the primary point of contact for our product services.

This is a hybrid position that will require you to be in the office approximately 3-4 days per week, head office is located in London, Ontario.

Responsibilities include but are not limited to:

  • Creating strong relationships with existing stakeholders, and new customers.
  • Be a strong voice of customers and an advocate for the Company.
  • Being the subject matter expert of all of our products and services.
  • Analyzing metrics, and using metrics to build and present success plans, optimize current business practices and more!
  • End to end onboarding, and further sales interactions like post-sales, cross-sales, and upsales
  • Work with cross-functional teams to solidify new and reaffirming partnerships

Who you are:

  • 5+ years experience in Customer Success, Strategic Account Management or related occupation within the technology field
  • Previous or current experience in the Rail industry would be an asset
  • Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related fields
  • Proven experience in leading complex projects with diverse cross functional teams and stakeholders
  • Familiarity of project management concepts
  • Affinity in working with customers and building relationships
  • Profound understanding of current and upcoming technologies and trends
  • Goals and success orientated, customer and team focused
  • Excellent verbal and written communication skills
  • Opportunistic and observant of customer's needs, and provides solutions with their values in mind
  • Potential ability to travel internationally

Please apply even if you don’t qualify for all responsibilities or skills.

Why Choose ZTR?

ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

ZTR is all about our people. That is why we value Diversity, Equity and Inclusion (DEI) within our organization. DEI is essential to our goal of creating a great place to work. We are committed to building a representative workforce and committed to equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.