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Director of Commercial Brokerage Operations - (REMOTE) Brokerage Operations Remote, 16 Locations Req ID: 1347 · Full-Time Director of Commercial Brokerage Operations - (REMOTE)



Posted on Saturday, July 6, 2024


Position at eXp Commercial

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the U.S., excluding U.S. territories. This role requires an active Managing Broker Level License.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty - a 7x Glassdoor Best Places to Work organization!

What you will do:

The Director will be responsible for leading collaboration in all aspects of eXp Commercial Brokerage operations. This position will be cross functional supporting agents nationally as well as all commercial brokers with a deep understanding of the commercial industry, needs of agents and collaborator with eXp’s growth team. This position will be accountable for operational elements necessary to comply with state license law; as well as meeting NPS (Net Promoter Score) driven company goals designed to promote and maintain an agent-centric environment.

You will have an exceptional track record as a supervising real estate broker of a large firm, an understanding of real estate brokerage at a regional level, an aptitude for leading and inspiring teams, a collaborative approach and a boundless work ethic. They must be a “people-person” but also possess the ability to implement systems and processes that scale.

  • Ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers
  • Lead, coordinate and support a state or grouping of states in supporting all the brokers and support staff
  • Monitor performance goals and enforce accountability for their achievement
  • Track and report utilization of tool metrics to Vice President of Brokerage Operations
  • Actively engages agents via email, workplace chat, phone call and other in-person functions
  • Effectively collaborate with internal and external department members
  • Ensure agent retention through performance, product knowledge and training
  • Achieve brokerage goals for retention, growth and new broker directives
  • Follow and enforce the eXp Policy & Procedures
  • Develop all reports by providing mentoring and related learning opportunities
  • Support innovation in how the company can efficiently assist its growing national agent base in terms of brokerage operations
  • Work with executive leadership to manage and implement the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals
  • Support the Growth and Productivity teams by ensuring that state brokers are available to positively engage with prospective agents who are interested in joining eXp
  • Responsible for interaction, development and collaboration with the National Commercial Agent Advisory Council and Industry Commercial groups
  • Travel to their state for support of agent events and staff initiatives
  • Network, present, train, coach staff, agent and collaborate with local industry leaders
  • Other Accountabilities as Assigned

How you will make an impact:

  • Hold an active real estate managing broker license with continuing education credits in real estate, management and legal compliance
  • Proven track record of leadership and must have supervised other agents in a Broker in Charge role.
  • Success in managing and motivating a regional workforce
  • Ability to lead and motivate others including a track record of developing staff and maintaining a high standard of employee, agent & consumer relations
  • Experience in analyzing data to optimize productivity and efficiencies
  • Excellent communication skills - written, verbal and interpersonal communication skills across all levels of the organization
  • Highly collaborative and capable of working with internal partners to facilitate successful results
  • Demonstrated ability to analyze processes, support change and think operationally and strategically to achieve business goals
  • Able to drive results and meet goals with a strong sense of urgency
  • Ability to make quick decisions and solve problems using good judgment
  • Possess the highest degree of integrity
  • Willingness and ability to travel

Education & Experience:

  • 5-10 years experience
  • Managing Broker Level License required
What eXp Realty provides:
  • Fully remote environment
  • Flexible time off
  • 401k with 4% match (immediate vesting)
  • Robust Medical, Dental, & Vision benefits
  • Company provided equipment
  • Monthly Technology Stipend
  • FSA & HSA with employer contributions
  • Stock option grant
  • Health & Wellness incentives
  • 100% Paid Parental Leave
eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.