Work In Tech

Who We Are

At Zii Travel Technologies, we don't just streamline corporate travel—we transform it. As the innovation engine powering Encore Corporate Travel, we’re dedicated to delivering smarter, faster, and more intuitive travel experiences through cutting-edge automation and intelligent design. With nearly four decades of experience behind Encore and a bold vision for what’s next, Zii blends trusted service with modern technology to unlock strategic value across the travel lifecycle. We operate on the belief that business travel should be more than a function—it should be a force multiplier. That's why we're committed to building adaptive platforms that eliminate friction, provide real-time insights, and scale with the needs of dynamic teams. Join us in shaping the future of intelligent travel operations.

About the Role

Encore/Zii Travel Technologies is seeking an innovative Automation Product Manager to lead initiatives focused on optimizing and automating our Back-office, Mid-office, and Operational workflows. This role sits at the intersection of process improvement, AI-driven automation, and scalable systems design, with the goal of reducing manual overhead, accelerating efficiency, and enhancing service quality. The ideal candidate will bring hands-on experience building AI Agents and low/no-code automation pipelines using tools like ChatGPT, Gemini, Zapier, n8n, and related platforms. They’ll work closely with stakeholders from Product, Operations, Engineering, and third-party integrations (e.g., Travelport, Compleat) to identify bottlenecks and design smart, maintainable automation solutions.

Location & Work Environment

This is a dynamic hybrid role, requiring onsite presence in our Montreal office for key moments such as workshops, sprint planning, and collaborative sessions. Outside of these touchpoints, remote work is supported. You'll be part of a collaborative team culture that values autonomy, agility, and ownership.

Core Responsibilities

• Own Automation Strategy: Lead the definition, prioritization, and execution of automation initiatives across internal workflows in Back-office, Mid-office, and Operational teams.
• Collaborate Cross-Functionally: Partner with Product, Engineering, Ops, and Implementation teams to discover pain points and automation opportunities across the business.
• Map & Redesign Processes: Work with process owners to document current-state workflows and design improved, scalable, and automation-friendly future-state processes.
• Build AI-Driven Solutions: Deploy and manage intelligent agents using tools such as OpenAI’s GPT models, Google Gemini, and automation platforms (Zapier, n8n, Make/Integromat, etc.).
• Manage Technical Integrations: Oversee automation projects involving third-party systems.
• Design with Maintainability in Mind: Ensure that automation solutions are well-documented, modular, and designed for long-term sustainability and ease of updates.
• Measure Impact: Define and track KPIs to quantify the impact of automation initiatives on efficiency, error reduction, and employee satisfaction.
• Act as Evangelist: Promote a culture of automation and continuous improvement across the organization.

Required Skills & Experience

• Bachelor’s degree in Computer Science, Business Process Management, Information Systems, or related field
• Experience in Product Management, Automation Engineering, or a similar role
• Proven ability to design, build, and scale automations using platforms such as:
• OpenAI / ChatGPT / Gemini
• Zapier, n8n, Make, Retool, Airtable
• Python (optional but a plus)
• Strong understanding of business process mapping, lean methodologies, and optimization techniques
• Excellent stakeholder management and communication skills
• Comfortable balancing rapid experimentation with risk-aware, compliant deployments

Preferred Qualifications

• Familiarity with CI/CD pipelines and cloud-based integration management
• Exposure to the corporate travel or travel technology industry
• Bilingual: English required, French an asset

Performance Alignment

• Key Performance Indicators (KPIs):
• Reduction in manual work across Back-office and Mid-office processes
• Number of processes automated or streamlined
• Time savings or FTE hours saved per initiative
• Stakeholder satisfaction with automation outcomes
• System uptime and reliability of automations

Key Result Areas (KRAs):

• Lead the delivery of practical, high-impact automations that improve internal workflows
• Integrate smart agents and tools into day-to-day operations
• Establish a scalable foundation for automation across Zii’s business units
• Drive a measurable increase in operational efficiency and service quality