Team Lead, Automated Renewals (Remote First)
Zensurance
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Toronto, ON, Canada
Posted 6+ months ago
As Zensurance continues to grow, so does our Renewals Team!
Our Automated Renewals team is hiring a Team Lead to deliver unmatched renewal retention and customer service for our existing clients. Our Automated Renewals Team handles a high volume of SME commercial renewals with minimal changes.
Reporting to the Senior Team Lead, this position is paramount to providing unparalleled service and support to our clients.
Responsibilities - Leadership:
- Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level.
- Manage individual performance, goal-setting, and create impactful performance plans.
- Provide motivation, coaching, training, and developmental opportunities to team members to ensure they perform to required standards and achieve objectives.
- Perform regular 1:1 meetings with direct reports along with productive weekly team meetings to elevate high performance.
- Perform monthly audits to ensure team quality standards are met and exceeded, and provide just-in-time coaching on identified performance gaps.
- Identify training needs, assist with facilitating training sessions, and provide new hire onboarding as well as continuous learning sessions for existing team members.
- Create an inspiring team environment with an open communication culture.
- Establish relationships within the Sales leadership team, communicate updates to the team, and provide feedback to management.
- Set team objectives and oversee the team's day-to-day activities, ensuring all tasks are completed within Service Level Agreements (SLAs) and goals are met.
- Manage team’s staffing plans and ensure adequate resource coverage.
- Manage and oversee all client escalations with integrity and professionalism.
Responsibilities - Specialized Focus:
- Handle renewal insurance leads provided by Zensurance.
- Assess the needs of potential clients to advise on coverage requirements.
- Map out and make improvements to the customer journey to elevate customer satisfaction as measured through our Net Promoter Score.
- Identify and coach staff to create cross-sell opportunities.
Requirements:
- License: Valid provincial broker's license required, RIBO preferred.
- Industry Experience: 5+ years of insurance experience, commercial preferred.
- People Leadership: 3+ years of people leadership or supervisory experience.
- Goal Orientation: Persistence and agility to meet set targets consistently.
- Execution & Detail: Attention to detail and demonstrated flexibility in managing multiple stakeholders and clients at a time.
- Communication: Excellent written and verbal communication skills with the ability to manage complex conversations.
- Designations: CAIB or CIP designation is an asset.
This job is no longer accepting applications
See open jobs at Zensurance.See open jobs similar to "Team Lead, Automated Renewals (Remote First)" Work In Tech.
