At ZayZoon, we pay based on your knowledge and experience, not your negotiation skills. Our ranges are informed by market data with a goal of paying around the market midpoint. Your starting point will reflect your experience and readiness coming in - typically the upper end of the band is reserved for those who've built deep mastery and a track record of high impact over time. Beyond base salary, we offer a total rewards experience that goes well beyond average, including fully remote work, a company-wide bonus program, meaningful investment in your growth, and a culture we’re genuinely proud of.

Who we are:

At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.

We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50, 2025 Deloitte Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD 🎉 Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.

You might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S.

Due to high application volume, this posting will be closing soon, and we don’t want you to miss your chance to make an impact with ZayZoon! Please submit your application by April 21st.

Please note: This position requires a fixed schedule of Thursday through Monday, 10:00 AM – 6:00 PM Mountain Time (MT), including regular weekend shifts.

About the role:

ZayZoon is looking for a Customer Care Representative to be a central part of our product and service experience - a strategic strength in our business, critical to our mission. The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served.

Internally, the Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation. This role works directly with key members across multiple departments including finance, legal, and of course our product, and development teams!

Your impact:

• Provide support and guidance to ZayZoon customers via in-app chat, and email

• Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team

• Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers

• Assist with process improvements within Customer Care

• Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base

• Assist in staying on top of current technology developments applicable to the team – share your ideas with us!

• Champion ZayZoon’s mission to provide responsible financial products

You bring:

• 3-5 years of customer service or support experience

• Familiarity with Google Workspace, Slack, or similar tools

• Exceptional verbal and written communication skills; you excel at providing clear instructions, and articulating feedback for improvements to the user interface and user experience

Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

Why you’ll love working at ZayZoon:

• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever

• Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation

• Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend

• Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more

What you can expect from us:

Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application.

So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way! We can't wait to hear from you.

#LI-REMOTE

Compensation Range: CA$50K