Senior Concierge Support Specialist
Wealthsimple
This job is no longer accepting applications
See open jobs at Wealthsimple.See open jobs similar to "Senior Concierge Support Specialist" Work In Tech.Customer Service
Canada
CAD 32.69-40.87 / hour + Equity
Posted on Jan 11, 2026
Build something people love
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with 3+ million users who trust us with more than $100 billion in assets. And we’re just getting started.
We’re looking for someone who thinks big, sweats the small stuff and keeps things simple. You’ll join a high-bar, fast-paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done.
As a Senior Specialist, you are the highest level of human support for Wealthsimple’s Wealth Management clients. You act as the lead "Subject Matter Expert" for the team, handling our most sensitive, high-stakes relationships. Beyond client management, you are a leader within the CX organization—mentoring junior associates, refining our service standards, and acting as a strategic partner to our Wealth Advisors to ensure our Wealth Management clients receive a world-class experience.
What We’re Looking For:
- The "Escalation Lead": You are the person people go to when a problem seems unsolvable. You have the "calm-tech" ability to de-escalate frustrated high-value clients.
- Process Optimizer: You don't just solve a ticket; you ask, "Why did this happen to 5 other clients this week?" and you work with Product to fix it for the next 500.
- Advisory Partner: You work hand-in-hand with our Portfolio Managers and Advisors, ensuring the "service" side of the house perfectly complements the "advice" side.
- Operational Rigor: You have a high bar for accuracy. At the Wealth Management level, a small error in a tax document or a transfer can have massive implications; you are the final line of defense.
What You’ll Bring: Requirements
- Extensive Wealth Management Experience: 5+ years in Private Banking, Luxury Hospitality, or Relationship Management, . You have a deep understanding of the "White Glove" service standard.
- Mentorship & Coaching: Some experience in a "Lead" or "Senior" capacity, where you have been responsible for the quality of work or professional development of others.
- Project Management: Ability to lead side-projects (e.g., creating a new VIP onboarding flow or developing a Wealth Management feedback loop) while maintaining a personal book of clients.
- Strategic Communication: You can deliver "tough news" to a high-value client or a senior executive with equal poise, clarity, and solutions-oriented thinking.
Compensation & Equity
🤑 Hourly pay rang: For this role, candidates located in Canada can expect a based hourly pay range of CAD $32.69 - $40.87. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay can increase quickly for those who make a big impact in the role.
🚀 Total compensation: In addition to base salary, this role includes equity compensation. We use clear job levels and market-based salary bands to ensure compensation is fair and consistent across the company.
Why Wealthsimple?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match using our Wealthsimple for Business platform
🌴 20 vacation days + 4 wellness days per year, and unlimited sick and mental health days
✈️ 90 days away program: Employees can work outside of Canada for up to 90 days per calendar year
👥 A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS)
🌎 We’re a remote first team with over 1,500 employees across North America - and one of the best things about working here is the people. You’ll be collaborating with incredibly talented, curious, and driven teammates who care deeply about doing great work.
Be a part of our Canadian success story and help shape the financial future of millions.
Technology & Innovation at Wealthsimple
We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
This job is no longer accepting applications
See open jobs at Wealthsimple.See open jobs similar to "Senior Concierge Support Specialist" Work In Tech.
