Staff Product Designer, Client Experience Operations
Wealthsimple
This job is no longer accepting applications
See open jobs at Wealthsimple.See open jobs similar to "Staff Product Designer, Client Experience Operations" Work In Tech.Product, Design, Operations
Canada
Posted on Dec 3, 2025
Build something people love
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3+ million users who trust us with more than $100 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
About the team
The Client Experience Operations (CXO) team is focused on improving the efficiency and effectiveness of client support agents. We’re looking for a Staff Designer who thrives at the intersection of systems, experience, and technology — someone eager to shape how our teams and clients interact through intuitive, AI-powered tools.
In this role, you’ll have the opportunity to:
- Own and lead CXO design, contributing to conversations and direction of the product roadmap and strategy.
- Partner closely with engineering, data science, and product management to find refined but practical solutions to design challenges.
- Lead design for internal and client-facing AI-powered tools that empower our customer experience agents and improve client interactions.
- Create multiple concepts and prototypes, recognizing when meticulous attention to detail is needed and when low-fidelity sketches are adequate for visualizing ideas.
- Listen to users to develop the right product strategy and find solutions that delight our customers.
- Leverage data to inform your design solutions.
- Understand the strategic direction and vision for your working areas and ensure all UX efforts are aligned with that direction.
- Establish yourself as a subject matter expert in customer experience tooling and AI-powered solutions.
- Stay on top of industry trends and emerging technologies to integrate innovative solutions into our product design.
What you’ll bring:
- Track record of systems design and strong UX-thinking
- Passion and knowledge of AI tools and AI workflows
- Proven ability to turn complex problems into simple experiences.
- Strong collaboration skills across design, product, and engineering to ship high-quality experiences quickly and at scale.
- Can effectively communicate ideas and project direction to internal teams and stakeholders.
- Experience leading user research and translating insights into actionable design solutions.
- Ability to work independently, biasing towards action to drive projects forward.
- Knowledge and interest in front-end technologies
Why Wealthsimple?
🤑 Competitive salary with top-tier health benefits and life insurance
📈 Long-term group savings with employer match using our Wealthsimple for Business platform
🌴 20 vacation days + 4 wellness days per year, and unlimited sick and mental health days
✈️ 90 days away program: Employees can work outside of Canada for up to 90 days per calendar year
👥 A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS)
🌎 We’re a remote first team with over 1,500 employees across North America - and one of the best things about working here is the people. You’ll be collaborating with incredibly talented, curious, and driven teammates who care deeply about doing great work.
Technology & Innovation at Wealthsimple
We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
This job is no longer accepting applications
See open jobs at Wealthsimple.See open jobs similar to "Staff Product Designer, Client Experience Operations" Work In Tech.
