Team Lead, Fraud Investigations - Cash & Cards
Wealthsimple
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Remote
Posted 6+ months ago
Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
About the team:
The Fraud Investigations team is part of Wealthsimple’s Security & Risk CXO Group which falls under the Client Experience Operations team. Wealthsimple’s Security & Risk Group encompasses both investigations and operational aspects of fraud: prevention, detection, investigation and client experience. The team plays a crucial role in safeguarding our clients and maintaining trust in Wealthsimple’s services.
About the role:
The Team Lead will be responsible for providing first-line supervision of Investigators to mitigate risks at Wealthsimple. The Team Lead is a financial crime expert that is focused on the client, and owns overall development and improvement of the Fraud Investigations team. The Team Lead also coordinates and assists with quality control, on-boarding, and the delivery and development of new hire training.
In this role, you will have the opportunity to:
- Oversee the day to day production of the Fraud Investigations team, with ownership of Service Level Agreements (SLAs) and issue resolution
- Supervise investigation quality, ensuring accurate and timely recording and reporting of incidents, team output, and trends
- Champion a high performance environment through continuous mentorship, coaching and feedback
- Provide subject matter expertise in current and emerging financial crime typologies, investigative methods, customer-oriented service, and company policies and resources
- Assist in developing and delivering training to team members and facilitating their professional development.
- Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools
- Collaborate cross- functionally with key stakeholders to identify and address new threats and vulnerabilities
Some things we consider critical for this role:
- Bachelor’s Degree or equivalent work experience
- 5+ years experience in fraud or risk operations
- 2+ years experience in a supervisory role managing people or a team
- Experience working on digital fraud investigations, credit/debit card fraud investigations & disputes, claims review, and/or EMT related fraud
- Resourceful self-starter able to thrive in fast pace environment
- Experience developing investigation policies, procedures, and training
- Confidence using and manipulating data to drive insights that help drive tangible team results. (Experience with SQL is a bonus)
Why Wealthsimple?
🤑 Competitive salary with top-tier health benefits and life insurance
📈 Retirement savings matching plan using Wealthsimple Work
🌴 20 vacation days per year and unlimited sick and mental health days
📚 Up to $1,500 per year towards wellness and professional development budgets respectively
🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year
🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
💖 Company-wide wellness days off scheduled throughout the year
We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
This job is no longer accepting applications
See open jobs at Wealthsimple.See open jobs similar to "Team Lead, Fraud Investigations - Cash & Cards" Work In Tech.
