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Content Performance Manager (12-month Contract)



Toronto, ON, Canada
Posted on Thursday, September 14, 2023
Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 85 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!
We’re looking for a Content Performance Manager to join our Content and Creator Development team. Reporting to the Sr. Manager, Content, you will oversee our performance dashboards and performance requests for content. You will play a key role by generating reports, and communicating those reports to the rest of the department and organizational stakeholders.

What you’ll be doing:

  • Communicate with team members in Content and Marketing to update their daily dashboards, and when necessary, update them yourself
  • Merge data reports together and create daily status reports related to updates within Content
  • Make recommendation to Content and Marketing on next/immediate steps on any stories or campaigns requiring necessary change
  • Develop a broader trends report to identify possible changes in the monthly update to Content and Marketing teams so they can make adjustments to campaigns and pipelines respectively
  • Review all data against expected changes and promotions, allowing us to take immediate action when we see changes in performance

What we're looking for:

  • You have familiarity with tools such as SQL, Looker, ReDash, Excel, Google Sheets
  • You have experience with project management
  • You have experience tracking social media campaigns, advertising campaigns, retail sales, or app performance
  • You are detailed oriented and operational, caring about how everything gets done and knowing the exact steps along the way
  • You have a bias toward action as a result of your observations
  • You have a desire to use data to better understand the world you are working in, giving authors and Wattpad the best chance for success
Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Hangouts and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.
Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.
Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.