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POSITION OVERVIEW

We are looking for a talented Support Operations Analyst to join our team here at Canon Medical Informatics! This would be an opportunity to work with our stellar Customer Support Team - partnering with Directors, Managers, and Engineers to understand data and analysis needs, and develop technical requirements. You will also collaborate with IT to represent Customer Support Department needs for application and configuration enhancements.

RESPONSIBILITIES

• Generates ad hoc reports and gathers report information for end-users using system tools and database quires and scripts.
• Develop database tools and perform data management activities working with data extraction from disparate systems such as Salesforce, Jira, Confluence, SharePoint, and others to identify and capture data reporting needs.
• Performs statistical modeling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns.
• Uses data visualization programs, tools and techniques to generate dashboards, reports and presentations.
• Partner with IT to represent Customer Support Department needs for application and configuration enhancements.
• Participate in, advises and develops continuous department efficiencies and improvements through the use of system applications, data management, performance reporting data, tools and process changes.
• Continuous development and data management role to identify and capture data required from internal and external sources.
• Perform support admin duties as needed

REQUIRED EDUCATION AND SKILLS

Required

• Minimum of Bachelor’s degree in MIS, Computer Science or equivalent work experience
• 2+ years’ Experience with Salesforce reporting
• 2+ years’ of experience with MS PowerBI with a solid understanding of data modeling

Preferred

• Confluence/Jira experience
• Previous experience with Networking, database management, IT, enterprise software applications such as Salesforce and other case management software preferred

COMPENSATION

$75,310 - $112,970 USD

JOB COMPETENCIES

• Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Analytical Skills - Interprets and digests complex information, applies logic and sound critical thinking to astutely evaluate information, identifies flaws in reasoning but integrates good judgment in presenting findings, creates insightful and comprehensible reports, devises improvements or corrections to processes/procedures/plans based on strong analytical findings.
• Autonomy/Self-Direction - Works well and achieves results with little or no supervision/general directions, internally motivated, finds and executes value-added activities and projects beyond assigned duties, maintains a suitable schedule/goals for self.
• Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

COMPANY OVERVIEW

At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we lead the industry with the latest health imaging informatics solutions. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team’s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you!

COMPANY VALUES

Unity, Courage, Tenacity, Teamwork, and Excellence

WHAT WE OFFER YOU

Canon Medical Informatics offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you’ll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn’t sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. Our team loves what we do and has fun doing it together. We look forward to receiving an application from you.

Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.