Vish is hiring an Customer Success Manager

Vish is one of Canada’s most exciting and fast-growing startups, and we’re looking for a Customer Success Manager to join our team. We’re building something meaningful and scaling quickly, supporting customers across Canada, the US, UK, Australia, and New Zealand. If you’re someone who is driven, eager to learn, and excited to grow your skills in a high-energy environment, you’ll fit right in with our team.

The Role

As the Customer Success Manager, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.

Who are we?

Vish is redefining how salons run their businesses, and we’re just getting started.

We’ve built technology that helps salons eliminate waste, take control of their inventory, increase service revenue, and make smarter, data-driven decisions daily. What started as a solution at the salon level is quickly evolving into something much bigger, transforming how the entire hair color industry operates, from behind the chair to the global supply chain.

We’re a fast-growing, product-driven company working across Canada, the US, UK, Australia, and New Zealand, building something that truly hasn’t been done before.

Role Requirements

• End-to-end account management (customer onboarding, training, support)
• Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise
• Utilize HubSpot / CRM to track customer data
• Manage customer support inquiries
• Support the customer success team when necessary
• Other duties as required

Applicant Qualities

• Strong written and verbal communication skills
• Exceptional customer service skills
• Evidence of independence and self-starter attitude
• Tech-savvy with the ability to navigate new software effortlessly
• Bachelor's degree (or equivalent) from an accredited university
• Experience with MS Excel
• Experience with HubSpot is an asset
• Evidence of critical thinking and problem-solving skills

Why choose us?

At Vish, you’ll be part of a fast-growing, high-energy team where your ideas are heard, your work makes a real impact from day one, and every day brings the opportunity to learn, grow, and build something meaningful alongside driven, supportive people who are passionate about transforming an entire industry.

Application Support

Please include a cover letter with your resume and send to cindy.anwuli@getvish.com to let us know why you would like to join our growing team!