Vish is Hiring a Vice President of Customer Success

Vish is a fast growing B2B SaaS company on a mission to transform the professional hair colour industry, and we are looking for a VP of Customer Success to own and scale our post-sale revenue engine.

What We Do

Vish's software and smart Bluetooth scale help salons eliminate colour waste, manage their inventory, take control of their pricing, and unlock real profitability. We are already transforming businesses across Canada, the US, the UK, Australia, and New Zealand, and we are just getting started.

At the global level, we are building the infrastructure that will revolutionize supply chain management for the entire professional hair colour industry. It is a big vision, and we need great people to help us get there.

Role Description

This is a full-time, on-site role based in St. John’s, NL, for a Vice President of Customer Success. The VP, Customer Success is a senior leadership role responsible for owning and scaling the company’s post-sale revenue function. This includes accountability for customer retention, expansion, adoption, and overall customer value realization.

This role will lead Customer Success, onboarding/implementation, and customer operations, with a clear mandate to build a predictable, data-driven Customer Success engine that drives Net Revenue Retention (NRR) and long-term customer growth.

What You’ll Own:

• Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Churn reduction and account expansion strategies
• Scalable onboarding, adoption, and customer lifecycle programs
• Leadership of Customer Success, Technical Account Management, and Operations teams
• Cross-functional alignment with Sales, Product, and Marketing to maximize customer outcomes
• Executive-level customer engagement and advocacy

What We’re Looking For:

• 10+ years in B2B SaaS, with deep exposure to subscription-based models
• Proven track record driving retention, expansion, and NRR/GRR metrics
• Experience scaling Customer Success in growth-stage SaaS companies
• Leadership of managers or senior directors, with strong team-building skills
• Commercially minded, you think in revenue, not support tickets

Why This Role Matters:

You’ll define and operationalize the customer journey from onboarding through expansion, directly impacting revenue growth and long-term customer success. This is your chance to build a high-performing Customer Success function that becomes a key revenue driver.

Compensation: Competitive base + Performance bonus