Become a Engagement Specialist for VishThe Engagement Specialist role is integral to maintaining Vish’s client-centric, service-driven focus as we scale to support growing demand.As a Engagement Specialist, you will manage the customer’s onboarding process and provide customer support to salon owners and their employees. Reporting directly to the Head of Customer Success, you’ll work closely and collaboratively with other departments to ensure we’re able to provide the highest quality support for our clients.Who are we?Vish is changing and innovating the hair color industry. At the local level, Vish helps salons eliminate waste, manage their inventory, increase service revenue, and provide valuable insight into their color business. At the global level, Vish will revolutionize supply chain management for the entire hair color industry.Role Requirements:- Point of contact for our fast growing network of technology enabled hair salons across North America and the globe- Help shepherd customers through onboarding, setup and training- Leverage the training and support team to knock away problems as they arise while maintaining a collaborative and positive customer relationship- Ensure all of onboarding timelines are met and are on track as well as highlighting onboarding concerns as they arise- Utilize HubSpot / CRM to track customer data- Manage customer support inquiries via email and phone- Support the customer success team when necessaryApplicant Qualities:- Very strong interpersonal and verbal communication skills- Propensity to always want to learn and improve- Evidence of independence and self-starter attitude- Tech savvy with ability to navigate new software effortlessly- Bachelor’s degree (or equivalent) from an accredited University- Experience with MS Excel and Google Suite- Experience with HubSpot- Experience with customer service- Evidence of critical thinking and problem-solving skills