Technical Solutions Consultant
Virtual Gurus
Virtual Gurus is a well-established and rapidly growing scale-up that provides a Talent-as-a-Service platform, connecting businesses with skilled virtual assistants to support their operations. Our platform stands out not only for its efficiency but also for its strong commitment to creating meaningful employment opportunities for individuals from marginalized communities. At Virtual Gurus, we take pride in our dedication to diversity, equity, and inclusion, which drives both our mission and our success.
We’re looking for an enthusiastic and growth-minded individual to join our team as a Technical Solutions Consultant.
This role offers the opportunity to combine technical expertise, consultative sales strategies, and creativity to help clients solve their unique business challenges through our product offerings.
Our Sales team thrives on a consultative approach, where understanding customer pain points and delivering tailored solutions is at the heart of what we do. As a Technical Solutions Consultant, you will play a key role in driving revenue by generating leads, improving closing ratios, and building lasting client relationships. We are looking for someone who is not only experienced in sales but also passionate about the art of listening, problem-solving, and fostering growth. A proactive “hunter” mentality, combined with the ability to deeply connect with clients and provide value-driven solutions, will set you up for success in this role.
Essential Duties and Responsibilities
Technical Expertise
- Extensive knowledge of the products they sell, including their specifications, parts, functions, and how they work
- Ability to explain complex products in a clear and compelling way
Customer Support
- Provide customers with product sales support, including troubleshooting help and recommendations for improved products or services
- Act as a trusted advisor to VG clients, aligning product offerings with their specific business requirements
Sales Process
- Cultivate customer intent from the initial point of engagement
- Assess the needs of potential customers to understand their specific requirements and pain points.
- Deliver comprehensive and engaging software demonstrations tailored to address customer needs.
- Guide customers through the entire sales lifecycle, ensuring a smooth and positive experience from initial contact to closing the sale.
Presentations
- Prepare and deliver presentations explaining technical products to existing and prospective customers to push a variety of VG offerings
Product Demonstrations
- Conduct product demonstrations to emphasize the product’s benefits and competitive advantages
Negotiations
- Provide technical expertise during product demonstrations and discovery calls with clients to reach a mutual agreement
- Ability to creatively negotiate and manage objections with prospective clients
- Confidently address any technical questions to alleviate concerns, or reinforce the product’s ROI
Continuous Learning
- Constantly improve on sales skill sets and strategies, upkeep of industry trends and emerging products, and understanding the ever-changing competitive landscape of the market that we operate in.
How do you know if this role is for you?
- 3+ years of B2B and enterprise sales experience with a proven track record
- Proficiency communicating in English (both verbally and written); Ability to do that in French will be considered a plus
- Comfortable with follow-ups, admin, and calendar organization with a strong attention to detail
- Adaptable to change while being a driving force of growth
- Outgoing people person, comfortable with phone, in-person, and video conference
- Clear, concise, and persuasive communication style
- Great problem-solving skills with the ability to identify technical problems or gaps in a customer’s current setup and propose tailored solutions that leverage the company’s products
- You understand the importance of knowing how a product or service works inside and out
- You have a proven track record of building meaningful relationships with clients
- Excellent negotiation skills
- You pride yourself on your active listening skills
- Entrepreneurial drive—you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, learning and staying ahead of industry trends, and getting your hands dirty to sell
- Competitive nature and a will to succeed in a target-driven environment
- Experience selling services, outsourcing, or labour solutions is a plus
- Must be quota-driven!
What’s in it for you?
- Base salary plus commission
- Health and dental benefits
- Convenient central location in Calgary
- A team that walks the talk on equity, diversity, and inclusion
- Fun work atmosphere and regular social events
Virtual Gurus leverages proprietary technology to match organizations with highly skilled Canadian and American virtual assistants. Whether an organization needs a dedicated assistant, special project support, or help with occasional tasks we’re your people.
We look for people who are passionate, not content to let things happen; show empathy towards clients and virtual assistants and do not operate from a place of solitude without asking questions; who are diligent in their work, but not controlling; and work to show a high level of competence without trying to achieve perfection.
Belief in our social mission fuels us to deliver exceptional experiences to clients, so we can continue to provide opportunities to our virtual assistants. We walk the talk on equity, diversity, and inclusion.
Learn more at thevirtualgurus.com | Facebook | Instagram | LinkedIn
Ready to apply?
Send your resume and cover letter to hiring@thevirtualgurus.com along with a snappy email telling us what intrigues you about Virtual Gurus, why you’d be awesome for the role, and why we should hire you.