The Field Service Technician provides on-site and remote technical support to customers, including troubleshooting hardware, software, and application issues, as well as delivering installation and training services.

Key Responsibilities:

Installation, Maintenance & Repair

• Perform installation, service, repair, and hardware integration at customer sites in a timely manner
• Conduct on-site installation of complex products and execute testing procedures to ensure proper operation
• Perform hardware and software upgrades and ensure system functionality

Equipment Validation & Quality Assurance

• Check and approve operational quality of products
• Identify equipment start-up malfunctions and take corrective action

Customer Support & Troubleshooting

• Provide remote technical and application support to customers and service technicians via phone and remote sessions
• Perform both complex and basic on-site customer support activities, including troubleshooting hardware, software, and applications
• Answer complex technical questions and work directly with customers to resolve equipment-related issues

Collaboration & Continuous Improvement

• Work closely with in-house technical support and manufacturing teams to resolve issues and implement corrective actions
• Provide recommendations for design improvements based on field observations

Training & Knowledge Development

• Provide installation support and training to customers and other field service engineers
• Attend required training to maintain up-to-date knowledge, including ongoing Spectro hardware and software training (local and international)

Travel & Field Coverage

• Travel extensively (minimum 90%) across the United States, Monday through Friday, via plane, automobile, or other transportation methods
• Perform occasional international travel, as well as weekend and holiday work when required

Reporting & Administration

• Prepare and submit accurate and timely service and expense reports

Requirements:

Education & Experience

• 5–7 years of hands-on field service experience or maintenance, repair, and service of analytical instrumentation
• Associate’s degree in a technical field or equivalent experience

Technical Expertise

• Strong background in chemistry
• High level of competency in control system electronics and high-voltage power supplies
• Understanding of vacuum systems, metallurgy, physics, and chemistry (preferred)
• Minimum 2 years of experience with analytical instrumentation, specifically Arc/Spark OES
• Competency in the use of basic hand tools
• Above-average computer skills, including MS Office (Excel, PowerPoint, and similar software)

Other Requirements

• Ability to travel extensively within the U.S. with occasional international travel
• Must be located within 1 hour of a major Ohio airport

Working Environment:

• Field-based role with extensive travel (minimum 90%)
• Work performed at customer sites, as well as through remote and phone support
• Occasional weekend and holiday work required

About the Business Unit:

SPECTRO is one of the worldwide leading suppliers of analytical instruments, employing optical emission (Arc/Spark OES, ICP-OES) and X-ray fluorescence spectrometry (XRF) technology, used for the elemental analysis of materials in industry, research and academia. SPECTRO is a member of the AMETEK Materials Analysis Division. SPECTRO manufactures advanced instruments and develops the best solutions for elemental analysis in a broad range of applications Elemental analysis is continuing to develop at a fast pace worldwide with the need for ultimate precision, complex system requirements, and expanding fields of applications for even routine operations. SPECTRO leads the progress advancements in this field by providing new solutions and continuous innovations. Founded in 1979 as a 3-man-enterprise, SPECTRO today employs over 400 employees around the world and is listed as the clear market leader for metal analyzers. In addition, growth in the sales of ICP and XRF spectrometers has continued to exceed industry averages.

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