The Field Service Technician provides on-site and remote support to customers, troubleshooting hardware, software, and application issues, while performing installations, repairs, and training on analytical instrumentation.

Key Responsibilities

Customer Support & Service

• Provide on-site, remote, and phone-based technical and application support
• Troubleshoot complex equipment issues and answer technical questions
• Perform installation, service, repair, upgrades, and training at customer sites
• Ensure timely resolution of customer issues and maintain operational quality

Installation & Commissioning

• Install complex instruments and execute testing procedures
• Verify product performance and approve operational readiness
• Identify start-up malfunctions and implement corrective actions

Technical Collaboration

• Work closely with in-house Technical Support and Manufacturing teams to resolve issues
• Provide feedback and recommend design improvements
• Maintain up-to-date technical knowledge through ongoing training (local and international)

Reporting & Administration

• Prepare and submit service and expense reports accurately and on time

Travel

• Travel extensively (minimum 90%) across the U.S. (Monday–Friday) via plane or car
• Occasional international travel and weekend/holiday work

Requirements for Consideration

Education & Experience

• Associate’s degree in a technical field or equivalent experience
• 5–7 years of hands-on field service or maintenance/repair experience
• Minimum 2 years of Arc/Spark OES analytical instrumentation experience
• Strong chemistry background

Technical Skills

• Strong knowledge of control system electronics and high-voltage power supplies
• Understanding of analytical instrumentation operation
• Knowledge of vacuum systems, metallurgy, physics, and chemistry (preferred)
• Proficiency with basic hand tools
• Strong computer skills, including MS Office (Excel, PowerPoint, etc.)
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Other Requirements

• Ability to travel extensively within the U.S. (90%+) with occasional international travel
• Must be located within 1 hour of Salt Lake City, Utah

About the Business Unit

SPECTRO is a global leader in analytical instrumentation, specializing in optical emission (Arc/Spark OES, ICP-OES) and X-ray fluorescence (XRF) technologies for elemental analysis. As part of the AMETEK Materials Analysis Division, SPECTRO delivers advanced solutions for industrial, research, and academic applications. Founded in 1979, the company now employs over 400 people worldwide and is a market leader in metal analyzers, with continued growth in ICP and XRF spectrometry.

For more information, visit www.ametek.com/ and www.spectro.com/