Job Title: Service and Sales Administrator

Job Summary:

Essential Duties & Responsibilities:

• Support administrative duties for service, order, and sales for both Petro and Spectro Business Units.
• Monitor the customer support email inboxes and SalesForce continually for new service requests, return authorizations, completed service cases, create tech support and service cases, and route emails as appropriate.
• Create new salesforce ticket (case) and/or Return Authorization (RA, RGA) for each inbound request within 4 hours of being received.
• Create in SalesForce and CRM then issue RGA’s and/or RGA quotes to customers, track requests, responses, statuses, and revisions per RGA tracking processes.
• Quote and process standard services, parts, and consumables, manage customer engagement by following up that quote was received and met needs.
• Work with customers via mailboxes to issue payment requests, and process payments through credit card system or Purchase Orders; review purchase orders; resolve any discrepancies or incomplete information to process orders and ship product.
• Liaise between internal teams and customers; process and track all orders for the Sales, Finance, Service, and support teams.
• Lookup, update, and/or enter customer assets and information into salesforce upon shipment notification.
• Enter or renew Support and Service contracts / extended warranties, software license renewals, and proactively engage with customers when possible, to promote service contracts, support contracts, and extended warranties.
• Work with finance and shipping as needed to facilitate order fulfillment, case, and/or RGA completion.
• Assist and/or back up other administrators as needed.
• Other duties as assigned

Qualifications & Requirements:

• 2+ years in administrator role
• Passionate about Customer Service / Service oriented
• A positive attitude, exceptional work ethic, and a willingness to learn new skills
• Excels in a fast-paced environment
• Able to work independently with little supervision
• Strong verbal and written English communication skills
• Strong attention to detail and good organization skills
• Must be able to interact with all company departments
• Excellent computer skills including using MS Office required
• Focused, positive, reliable and a team player
• Salesforce.com experience a plus