What you'll do:

• Product Strategy & Vision
• Own and articulate a clear product vision and strategy for payments, aligned with company objectives and growth plans.
• Take a holistic view of the end-to-end payments experience, ensuring customer, operational, and platform considerations are tightly integrated.
• Define and evolve the payments roadmap, balancing customer needs, regulatory requirements, operational scalability, and commercial outcomes.
• Stay current on industry trends, emerging payment methods, and competitive offerings to inform strategy and prioritization.
• Identify opportunities for cross-product alignment, standardization, and platform unification across the broader product portfolio.
End-to-End Product Ownership
• Lead payments products through the full product development lifecycle, from discovery and ideation through launch and continuous improvement.
• Partner closely with engineering and design to translate customer problems into well-defined requirements, epics, and user stories.
• Prioritize the product backlog based on customer impact, business value, and technical feasibility.
• Drive high-quality execution across multiple workstreams while maintaining a strong bias toward action
Payments Domain Leadership
• Serve as the subject-matter expert for payments, including payment gateways, processors, payment facilitators, settlement, and funding flows.
• Own integrations and relationships with major processors and partners (e.g., Adyen, Fiserv, Global Payments).
• Ensure products are built with a strong understanding of payments operations, risk, compliance, and scalability.
• Help shape the future of our payments infrastructure to support global growth.
Customer & Market Insight
• Be the expert on the customer: deeply understand who is using our payments products, what problems they are trying to solve, and how success is measured.
• Conduct market research, customer interviews, and data analysis to identify opportunities and validate solutions.
• Design hypotheses and experiments to test assumptions and drive learning.
Data-Driven Decision Making
• Define and track key performance indicators (KPIs) to measure product success across adoption, revenue, reliability, and customer outcomes.
• Use product analytics, customer feedback, and operational data to inform prioritization and identify areas for improvement.
• Present product strategy, progress, and performance to senior leadership and executive stakeholders.
Cross-Functional Collaboration & Influence
• Lead and influence cross-functional teams across engineering, design, sales, marketing, professional services, and customer success.
• Act as the primary point of contact for payments products, aligning internal teams and external partners around shared goals.
• Facilitate agile ceremonies and ensure teams are focused on delivering the highest-impact outcomes.
Go-To-Market & Adoption
• Partner with go-to-market teams to define value propositions, pricing inputs, and launch strategies for payments capabilities.
• Create internal and customer-facing documentation, training materials, and presentations to support successful launches.
• Drive adoption and ongoing success of payments products post-launch.
Leadership & Craft Excellence
• Foster a high-performance, collaborative culture focused on customer value and continuous improvement.
• Mentor and influence other product managers, helping elevate the craft of product management across the organization.
• Operate effectively in a complex environment, making timely decisions while managing tradeoffs.

What you'll bring to the team

• Required Qualifications
• 5+ years of experience in product management, including ownership of complex, user-facing digital products.
• Proven experience building, launching, and scaling payments or fintech products.
• Strong understanding of payments ecosystems, including gateways, processors, payment facilitators, and settlement flows.
• Demonstrated ability to communicate product strategy and results to senior leadership, including experience presenting to executive audiences.
• Experience working with cross-functional teams in an agile development environment.
• Demonstrated ability to translate business strategy into clear product direction and execution.
• Strong analytical mindset with experience using data to inform decisions.
• Excellent written and verbal communication skills, with the ability to distill complexity for technical and non-technical audiences.
Education
• Bachelor’s degree in a related field or equivalent practical experience.
• MBA or advanced degree is a plus.
• Tools & Ways of Working
• Experience with product and delivery tools such as Jira and product analytics platforms (e.g., Heap, Mixpanel, Amplitude).
• Comfort working with APIs, data, and complex systems at scale.
What Will Make You Stand Out (Nice to Have)
• Experience with ISO standards and payment facilitator operations.
• Technical understanding of payment frameworks and data models.
• Experience operating in highly regulated or global payments environments.
• Builder mentality: entrepreneurial, adaptable, and comfortable defining net-new initiatives in ambiguous spaces.

160000 - 190000 CAD a year