Verafin - Analyst - Technical Analysis
Verafin
We’re looking for an Analyst to join our team, reporting to The Director of Software Development (Customer Interfaces Team). In this role, you’ll ensure we have the most effective processes in place to deliver an exceptional customer experience; while continuously establishing a smooth case management/flow.
You’ll fit right in if you’re detail-oriented, love working across teams and time zones, and get energy from tackling challenges.
What You’ll Do
Investigate and resolve customer cases with technical depth and urgency
Ensure timely action on software and code changes
Meet service level targets for enterprise and strategic customers
Collaborate across teams to improve case flow and customer outcomes
Mentor junior team members and share insights with stakeholders
What You’ll Bring
Understanding of the life cycle of cases including customer impact and facilitate the direction and priority of customer cases
Confident, articulate, and professional communication abilities
Strong ability to analyze and troubleshoot issues
Nice to Have
Experience using Salesforce Reports and dashboards
Previous experience in Data Integration/and or Development
Come as You Are
Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.
Benefits & Rewards
We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.
Learn more on our Nasdaq Benefits & Rewards Career Page.
This job posting closes on October 29 at 11:59PM Newfoundland time.
This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (3 days a week in office), providing flexibility and accessibility for qualified candidates
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
