Work In Tech

We're seeking a talented Product Manager Specialist to join our Services team. In this role, you'll work closely with a development team and be responsible for everything from problem discovery to delivery of value. You'll engage in discovery calls with customers and prospects to dig in, peel the onion, and gain a true understanding of the underlying problems they experience so that the team can improve their product area. You will act as the liaison between the customer and the product team, consistently bringing valuable problems and customer feedback into product check points. You will become the expert in the part of the product you are responsible for and will coordinate with many internal teams.

Are you naturally curious, love to learn, and search for answers? When faced with a question and you don't have the answer, do you feel compelled to hunt one down? Being a Product Manager might be for you!

What You'll Do:

• Work with development and design on new functionality specific to existing Services Offerings.

• Collect and prioritize feedback for existing Services Offerings to use as a funnel for development teamwork

• Coordinate with Marketing Manager on launch messaging for customers and prospects

• Drive innovation in thinking of new and exciting Services Offerings we can provide our customers

What We're Looking For:

• Curiosity, empathy, and a passion for talking to our customers and internal teams, helping to 'peel the onion' to uncover problems they may be having.

• Experience launching a product and owning the process from beginning to end.

• Ability to interface with multiple levels within a customer's organization (c-suite, decision-makers, users).

• An understanding of the banking compliance industry would be considered an asset.

What Success Looks Like:

• Consistent customer calls where you can dig in and get to the root of the problem and provide insights back to the services organization directly from our customers

• Organized and driven, with the ability to multi-task and prioritize efficiently.

• Ability to figure out solutions to hard problems, work cross-functionally with other teams, and communicate effectively with various stakeholders.

• Responsible for the creation, shipping, and value of the product. You are the owner of this end-to-end process.