Specialist - Client Support Services
Verafin
Customer Service
Chihuahua, Cd Juárez, Chih., Mexico
Posted on May 23, 2025
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.
- Under direct supervision, performs customer support inquiries, service requests, system failures and capacity issues; escalates issues to development team or platform support team.
- Follows procedures for start-up and shutdown of Controller View software, recovery procedures, scheduling and backups.
- Under direct supervision, monitors issues with clients, exchanges, and internal teams.
- Under direct supervision, distributes information to customers regarding new releases or product updates or changes.
- Constantly improving personal knowledge of AxiomSL products passing the required certifications
- Minimum 8 years of experience in Technical Support, System Administration, QA or Software Development.
- Configuring and troubleshooting Database/DBMS; analyzing and improving SQL queries performance.
- Understanding of TLS/SSL protocol, experience with generating certificates.
- Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills.
- Attention to detail and accuracy is essential.
- Excellent communication skills and ability to work with a team in a dynamic environment and to deadlines.
- Highly organised and methodical approach.
- Self-motivated attitude.
- Result- and customer- focused.
- Proficiency in English C1-C2 (CEFR), both written and verbal.
- Basic knowledge of Java/Python and/or any other OOP programming languages.
- LDAP & SAML/SSO configuring and troubleshooting.
- Experience with AWS and/or other Cloud Providers.
- Experience with XML/JSON processing.
- Experience with REST API.
- Experience with using and troubleshooting CRM/ERP-like or any Business reporting applications systems.
- Understanding the regulatory reporting concept, aspects and process, knowledge of regulatory requirements to banks and financial institutions, its standards, preferably including experience in Capital and Liquidity reporting (for instance, COREP) and Shareholder regulatory disclosure.
- Previous finance industry experience, familiarity with main Financial Statements; understanding of key financial products and their main characteristics (i.e. equity products, preference shares, derivatives, convertibles, bonds, etc.).
- Preferably experience with FinTech/Cloud services.
- Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to create, analyze and modify SQL queries
- Linux and Windows Server OS troubleshooting.
- Web Applications troubleshooting.
- Bash/PowerShell/vbs/.bat: ability to read, modify and troubleshoot scripts.
- Configuring and troubleshooting of Java-based applications.
- Configuring and troubleshooting of Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc).
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.