Work In Tech

At Nasdaq, we are relentlessly reimagining the world of tomorrow - one that is built on innovative technology, fueled by market-moving insights and driven by forward thinking. We are looking for a Customer Support/Operations Analyst to join our Global Technology team. This is a tremendous opportunity to develop business, product, and technical skills. The position affords a unique opportunity to use existing technical expertise and develop/enhance domain knowledge and develop a Front-To-Back, Cross Asset view of the Financial Markets.

What will you be doing?

• Lead the lifecycle of client reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers

• Work directly with customers and provide them with advice on the use and configuration of Calypso products

• Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and professional services

• This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets

• Provide known resolutions and/ or advice to customers, professional services, and partners

• Environment management: Create, configure, upgrade, and maintain client replication environment in the Nasdaq support lab

• Advocate for product feature enhancements

• Participate in the creation of new tools or new processes to improve customer satisfaction, or improve product support effectiveness/efficiency

Who are we looking for?

• University degree in Business/Financial Engineering/Computer Sciences/Mathematics or related field or equivalent experience

• Experience working in Support/QA role for IT/Finance systems
• Excellent language skills in written and spoken English

• Experience with any of the following: SQL, JIRA, System installation or configuration, Analyzing logs, Coding, Excel features and formulas

• Knowledge or experience in Risk Management, Market Risk & VaR, Credit Exposure Limits, and Compliance

• Proven track record to work in critically important business application software operations and support environment

• Must be able to work with minimal supervision, be a fast learner, self-motivated, great teammate, and collaborator
• Experience working directly with clients

Monthly gross salary: 2400 - 3000 EUR, the final salary will depend on candidate's knowledge and experience.

Additional Benefits:

• Annual monetary bonus

• An opportunity to become a Nasdaq shareholder

• Employee Stock Purchase Program Nasdaq stocks with a discount (ESPP)

• III pillar pension plan with additional contribution from Nasdaq

• Flexible health insurance program

• Sports club membership

• Additional paid leave days after 2 years of working at Nasdaq

• Flex day program (up to 6 paid days off a year)

• Internal mentorship program – get a mentor or become one

• Wide selection of online learning resources, e.g., Udemy

Why Apply:

Nasdaq’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Nasdaq’s employees outstanding. At Nasdaq, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you dedicated, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

This is a full-time position located in Vilnius (hybrid work model). As the process is ongoing, please submit your application in English as soon as possible.

A valid work permit for the EU is required. Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.