Implementation Engineer

At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them.

We’re looking for an Implementation Engineer who is energized by solving complex integration challenges and excited to deliver scalable, technically sound solutions to our enterprise partners. In this role, you’ll play a key part in helping small and medium-sized businesses succeed—while shaping the future of AI for local economies.

Your Impact:

As an Implementation Engineer, you'll work with our Chief Revenue Officer, as well as cross-functional teams across Engineering, Product, Sales Engineering, and Professional Services to:

• Serve as the technical lead for remote and on-site deployments of the Vendasta platform, translating customer use cases into practical platform implementations and integrations.
• Partner with customer engineering teams to align on architecture and ensure successful technical outcomes through hands-on enablement.
• Maintain and develop technical documentation including deployment playbooks, integration guides, and reusable implementation resources.
• Apply deep architectural thinking to build scalable, secure, and maintainable technical solutions for enterprise deployments.
• Identify and address technical friction, influence product roadmaps through structured feedback, and raise engineering quality through field-driven insights.
• Lead cross-team collaboration to drive alignment between internal teams and customer goals, especially in technically ambiguous situations.
• Integrate and champion the use of AI tools in development workflows and customer-facing deployments, supporting faster time-to-value and developer productivity.

What You Bring to the Table:

You bring a minimum of 5 years of experience in Revenue Operations, Software Development, or an implementation role—ideally in a SaaS or technology-focused environment. You’ve worked directly with customers on high-impact technical projects and thrive in fast-moving, ambiguous technical environments. You possess:

• A Bachelor’s degree in a STEM field is preferred but not required—equivalent work experience is welcome.
• Strong foundation in full-stack development, including backend, frontend, cloud infrastructure (GCP/AWS), and databases
• Proficiency with modern AI tools for software delivery and documentation, such as GitHub Copilot, ChatGPT, and Tabnine
• Proven ability to influence without authority and collaborate across internal functions
• Skilled in translating technical complexity into clear, customer-aligned solutions
• Experience navigating large organizations to deliver cross-functional outcomes
• Track record of delivering customer-centric solutions that align with business goals
• Enthusiastic about automation and AI adoption, identifying opportunities that enhance integration speed and customer value

About Vendasta:

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks:

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we're not just offering a job; we're inviting you to build a thriving career in an environment that champions your growth and well-being. Let's soar together!

Discover your potential. Build something that matters. Join the AI revolution from right here in Saskatoon.