The Senior Manager, Content Services is responsible for overseeing Vendasta’s Content Creation, Blog & Website Copywriting, SEO Content, and Social Media Fulfillment teams within the Marketing & Professional Services division. You will ensure the efficient execution of content-related services while delivering exceptional quality and value to Vendasta’s partners and their clients.

As a strategic thinker and strong leader, you will drive team development, optimize operational efficiencies, and foster a culture of high performance and continuous improvement. You will collaborate closely with internal stakeholders and partners to refine service offerings and expand content solutions, ensuring Vendasta remains a leader in marketing and content services.

Your Impact:

Content Strategy & Execution:

Oversee the execution of high-quality, scalable content services that align with client business objectives and market trends.
Ensure fulfillment teams deliver SEO-optimized, engaging, and conversion-driven content for websites, blogs, and social media.
Develop and maintain a content strategy that enhances partner retention and SMB success.
Collaborate with internal teams to align content services with Vendasta’s technology, marketing strategies, and AI-driven solutions.

Customer-Centric Content Fulfillment:

Optimize content production workflows to meet customer deadlines, maintain quality standards, and maximize efficiency.
Resolve escalated content-related customer concerns and proactively enhance service fulfillment processes.
Support the Sales team (BDRs & SDRs) by providing expertise on content solutions, helping craft proposals, and addressing client needs.
Drive initiatives to improve customer satisfaction, engagement, and retention through impactful content solutions.

Team Development & Performance Management:

Lead, mentor, and develop Content Fulfillment Managers and their teams, ensuring a high-performance culture.
Oversee hiring, onboarding, and professional development, fostering expertise in digital marketing, copywriting, and content fulfillment best practices.
Conduct regular one-on-one meetings, coaching sessions, and performance reviews to ensure continuous team growth.
Champion the adoption of AI and automation tools to optimize content fulfillment workflows.

Content Operations & Process Optimization:

Identify inefficiencies in content fulfillment workflows and implement scalable, technology-driven solutions.
Leverage AI-driven tools, automation, and analytics to improve content production speed, accuracy, and customization.
Track and analyze KPI performance across content services, identifying trends to drive strategic decisions.

What you bring to the table:

Deep understanding of content marketing, SEO, social media strategy, and digital copywriting best practices.
Experience in managing content production workflows, AI-assisted content tools, and editorial processes at scale.
Knowledge of budget management, cost control, and financial analysis specific to content services.
Ability to track, analyze, and improve KPIs related to content engagement, fulfillment efficiency, and customer satisfaction.
Strong leadership abilities to coach, mentor, and develop Fulfillment Managers and team members, fostering a high-performance culture.
Ability to set a vision, align it with company objectives, and create actionable plans for long-term success.
Proficiency in data analysis, reporting, and performance measurement to drive strategic decision-making.
Excellent verbal and written communication skills for effective stakeholder engagement and team collaboration.
Capacity to identify inefficiencies, streamline workflows, and implement scalable content solutions.
Strong problem-solving skills, with the ability to address challenges quickly and effectively while keeping both business and customer needs in mind.
Adaptability to evolving industry trends, technology advancements, and customer expectations.
Passion for customer-centric service delivery, prioritizing client needs in all decisions.
3+ years of experience in content marketing, digital marketing, or a related field, preferably in a SaaS or technology-driven environment.
Bachelor’s degree preferred (Communications, Marketing, Business, or a related field)

About Vendasta:

So what do we actually do? Vendasta is a SaaS company composed of a company of global brands including; MatchCraft, Yesware and Broadly, that builds and sells software and services to help small businesses operate more efficiently as a team, meet more client needs, and provide incredible client experiences. We have offices in Saskatoon, Saskatchewan, Boston and Boca Raton Florida and Chennai, India.

Perks:

Benefits health insurance
Paid time offs
Training & Career Development: Professional development plans, leadership workshops, mentorship programs, and more!
Free Snacks, hot beverages, and catered lunches on Fridays
Culture - comprised of our core values: Drive, Innovation, Respect, and Agility
Night Shift Premium
Provident Fund

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