Work In Tech

If you’re hyper-organized, find excitement in solving complex problems and enjoy working in a fast paced, high growth environment— Vendasta is seeking someone just like you to fill our role of Revenue Operations Specialist.

This role will work from Monday to Friday 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.

As a Revenue Operations Specialist, you will work closely with our sales, marketing, finance and leadership teams to increase efficiencies in our revenue organization. You will manage process improvement projects, identify gaps/opportunities in our revenue motions, report on key performance metrics and facilitate cross-functional collaboration.

Your focus, along with the overall team, will be to help our Sales functions scale with ease and confidence. Within Operations, we partner with our peers across the Divisions as part of a continuous feedback loop, so that we can deliver the best possible experience for our Partners.

Responsibilities

• Identify and rectify inefficient, or processes that are lacking definition. Project management for process improvements - Partner with your assigned teams to identify gaps, examine opportunities, and model improvements against efficiency and cost.
• Facilitate movement of accounts between different departments and account managers
• Maintain the CRM data and ensure proper usage by the sales teams
• Work with Reporting team on Team Reporting/boards - ensure your teams have valuable reporting for the frontline sales teams to measure their performance and goal attainment
• Coordination with BI on reporting projects
• Data analysis and insights as required - Identify and interpret important data to help the sales and leadership teams make informed decisions.
• Develop and update process manuals, Coordinate with training team on process training
• SLA ownership between groups
• Develop detailed process maps
• Coordinate with Finance on any applicable bonus/compensations plans & communication
• Find ways to more leverage Vendasta’s own technology
• Facilitate stakeholder engagement. You must manage several key relationships and run all operational components of those relationships – including escalation, and business-as-usual.
• Collaborate with leadership to develop Operations into a seamless function by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.

Skills & Qualifications

• 3+ years experience in project management, operations or sales considered a strong asset
• Exceptional collaborative and troubleshooting/deductive skills including the ability to drive collaborative resolution in a swift manner.
• Exceptional problem-solving capabilities and an affinity for systems thinking and continuous improvement.
• Ability to make confident recommendations based on data analysis and stakeholder engagement.
• Strong analytical skills that will allow good reporting and understanding of problems.
• Well developed written and verbal presentation skills coupled with ability to drive consensus.
• Ability to make confident recommendations based on data analysis and stakeholder engagement
• Ability to engage in multiple initiatives simultaneously while working in a dynamic environment subject to impromptu changes in schedules and priorities
• Strong initiative – establish goals and take responsibility for meeting them within defined timelines