Service Desk Analyst

Vena Solutions

Vena Solutions

Toronto, ON, Canada
Posted on Thursday, July 11, 2024

This is a hybrid position working in our Toronto office 2-3 days a week.

As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets. #LI-HYBRID

What you will do:

  • Create and manage end-user, shared and external service accounts and manage access control, based on company policies
  • Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items
  • Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
  • Work with Facilities team on office-related tasks
  • Work with third-party vendors to repair and maintain company-owned technology assets
  • Maintain an inventory of installed software and hardware and manage licensing
  • Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems
  • Administer LAN/WAN security, antivirus and spam control measures
  • Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company
  • Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades
  • Recommend hardware and software standardization as well as explaining technology solutions to senior management

What you will bring:

  • 2 + years of experience supporting IT systems in a fast-paced environment
  • Exceptional knowledge of IT operating systems (Windows and Linux), in conjunction with experience installing hardware and software
  • Solid infrastructure knowledge: networking fundamentals, TCP/IP, etc
  • Customer-oriented communicator with excellent time management and organizational skills
  • You have experience working with Cloud Web services such as Office 365, G-Suite, Amazon Web Services (AWS).
  • You have experience working with Active Directory, Okta, restricted user accounts and software deployment technologies
  • You are able to multitask and leverage your problem-solving abilities in a fast-paced environment
  • You are familiar and comfortable working in a 24/7 production environment