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Senior Business Consultant

Varicent Software

Varicent Software

Toronto, ON, Canada
Posted on Tuesday, October 31, 2023
A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.
REMOTE POSITION - Work from anywhere in Canada
Our Professional Services team strives to be the best provider in the SPM space through a focus on Trust, Reliability and a Customer First approach. As the largest customer facing organization at Varicent, it is our responsibility to ensure that our clients feel supported, empowered, and appreciated. Consistently going above and beyond is a difference maker and rooted in each decision we make.
The Senior Business Consultant for ICM, under the direction of the Project Director, is primarily responsible for successful project delivery. From discovery to project completion, you will lead project teams to execute and guide our clients through their implementation experience.

What you'll do:

  • Use industry experience to gather and document thorough business requirements
  • Consume and analyze large amounts of data
  • Configure Varicent products based on customer requirements
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
  • Communicate the progress to both internal and external stakeholders
  • Author thorough solution documentation
  • Collaborate with our team to achieve sustainable project and product growth
  • Enable your customers to effectively use and maintain their Varicent solution
  • Develop Extract/Transform/Load (ETL) processes for data preparation
  • Document and communicate project status regularly to the Project Management team
  • Coordinate and communicate with the customer’s project manager and project resources
  • Guide customers towards proven / recommended approaches to satisfying their business needs
  • Proactively contribute to the evolution of Varicent products
  • Travel to client sites domestically or internationally as able based on COVID-19 accessibility
  • Success Factors
    Within 1 month, you will:
  • Participate in new hire training, bootcamp
  • Orient yourself with Varicent delivery methodology and key deliverables
  • Complete Varicent Certification
  • Have a good overview of the market, the customers, and the user personas
  • Within 3 months, you will:
  • Be engaged on a full-time project
  • Increase familiarity with key Varicent modules
  • Complete build and configuration of intermediate or advanced deliverables within a project
  • Participate in the Test phase of a project to diagnose and resolve defects
  • Within 6 months, you will:
  • Lead medium-to-large scale implementation projects
  • Participate in knowledge-sharing sessions within your immediate and broader teams
  • Mentor new hires on product implementation and project methodology
  • Stay up to date on product improvements
  • Within 1 year, you will:
  • Prescriptively guide customers toward recommended approaches to satisfy requirements
  • Providing technical governance and quality control over delivered work by yourself and other team members
  • Present a project success presentation to the larger Professional Services organization
  • Be able to demonstrate the success of your work through customer feedback and internal feedback
  • Become a subject matter expert in several aspects of Varicent ICM
  • Be able to provide accurate product feedback to Project Management teams

What you'll bring:

  • At least 7 years of experience in IT Consulting, Enterprise Software Implementation
  • Bachelor’s Degree or higher in a technical field or a related business discipline
  • A strong leader with a track record of leading large, complex software implementations
  • Strong business communication skills (multilingual is a plus)
  • Customer-centric – ability to empathize with customers and understand their needs at every stage of the product development
  • Prior experience with Query Based Languages and Relational Databases
  • High energy with a drive to succeed
  • Initiative and ability to work with minor oversight
  • Ability to adapt to evolving and changing processes
  • Preferred: Strong understanding of Sales Performance Management domain
  • Preferred: At least 4 years of experience implementing Sales Performance Management solutions
Our Culture:
· Fun: You bring your whole self to work and make an effort to contribute to our workplace culture in a positive way
· Do the right thing: You are able to assess both customer and company needs to make good business choices
· Growth mindset: You continue improving all that you do through hard work, good strategies, and input from others
· Willing to Help: You care about your team members and are willing to help out outside your realm of expertise.
· Impact orientated: You are motivated by results and track to completion
· Accountable: You say what you will do, and do what you say.
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact