Technical Analyst (West Coast)
Varicent Software
This job is no longer accepting applications
See open jobs at Varicent Software.See open jobs similar to "Technical Analyst (West Coast)" Work In Tech.What you'll do:
- Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
- Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
- Cross collaboration with developers and peers will become part of your daily routines.
- Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product’s business value.
What you'll bring to Varicent:
- Fluency in English
- Fluency in Spanish or other European language is an asset
- Minimum 1 years relevant technical experience
- General software troubleshooting skills (broad experience in logical problem-solving)
- Familiar with relational databases concepts, both basic administration and SQL scripting
- Familiar with client server architecture
- Experience working with and troubleshooting web-based applications
- Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
This job is no longer accepting applications
See open jobs at Varicent Software.See open jobs similar to "Technical Analyst (West Coast)" Work In Tech.