Work In Tech

About the Role

As a Technical Product Manager (TPM), you will lead the effort to transform onboarding from a service-heavy process into a streamlined, productized experience. Your work will enable customers to integrate faster, configure their setups with ease, and scale without friction.

This role is at the intersection of technology, customer success, and automation, and your leadership will define how we scale our platform and onboard customers with speed and confidence.

Minimum Requirements

• 5 years in product management, technical product management, or a related role.

• A background in SaaS and B2B enterprise software, preferably in AdTech, MarTech, or Retail Media.

• Hands-on experience engaging with enterprise customers to understand technical requirements, integration challenges, and onboarding needs.

• Deep understanding of APIs, data integration, onboarding framework, and automation.

• Ability to translate complex technical requirements into scalable product features.

• Strong project management skills, able to prioritize and drive execution in collaboration with engineering.

• Strong troubleshooting skills to identify and resolve integration and onboarding challenges.

• Bonus: Dev tooling and billing experience are a plus.

Role Responsibilities

• Productize Customer Onboarding:

  • Identify common customizations across new customer implementations and transform them into configurable, self-serve product features.

  • Develop a scalable framework for onboarding new clients with minimal manual effort.

  • Define and prioritize integration capabilities to connect client systems (e.g., product, brand ingestions, billing system integrations, etc.).

  • Work with engineering teams to design APIs, middleware, and automation tools that reduce the effort required for integrations.

• Develop Configuration & Self-Service Tools:

  • Define and build admin/configuration tools that allow clients and internal teams to set up accounts, campaigns, and data flows with minimal engineering support.

  • Create a productized approach for managing changes, updates, and ongoing modifications for customers post-launch.

  • Work with customer success and operations to ensure seamless transitions and reduce disruption.

• Deliver Measurable Impact & Continuous Improvement:

  • Drive cross-functional collaboration across engineering, customer success, and sales to improve onboarding speed and efficiency.

  • Establish clear KPIs for onboarding success (e.g., time-to-live, configuration success rates, integration errors) and optimize workflows based on data insights.

  • Continuously iterate on processes and tools to improve the scalability, reliability, and automation of customer onboarding.

About Vantage

Vantage plays in a $250BN addressable market in North America that is seeing significant disruption. Retailers are transforming their digital marketing practices to drive customer acquisition and are looking for new profit centers in retail media networks.

Vantage is uniquely positioned in this space, having established a technology platform that is custom-built for retail media. We offer the only turnkey platform for integrated retail media networks. We significantly outperform online media benchmarks by leveraging automation, machine learning, and AI. Ours is the market-leading platform and we have real traction with some of the biggest names in retail.

We’re a fully remote team rooted in Toronto, made up of diverse, creative, and fun individuals. While we enjoy the flexibility of remote work, we come together in person once a month to foster meaningful, face-to-face collaboration.

At Vantage, we believe our commitment to diversity and inclusion makes us stronger, more thoughtful, and more innovative. We also believe people thrive when they have the freedom to shape their own work and life environments—and when they're surrounded by brilliant teammates, tackling ambitious challenges together.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into building a team. Vantage offers a full range of medical, dental, and vision benefits. All employees are also owners, as everyone is enrolled into the Vantage Employee Stock Option Plan. Vantage provides strong maternity / parental leave benefits in all jurisdictions.

Vantage also offers numerous well-being programs, education assistance, development courses, and discount programs with participating partners. As for time off, Vantage employees enjoy generous vacations, as well as paid holidays throughout the calendar year.

Vantage and Diversity

Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage all individuals to apply for positions that fit their passions.

We promote equality and strive to provide all current and prospective employees with support and opportunities. Reasonable accommodations are available to job applicants on request and throughout the application process.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.