Strategy & Operations Associate
Valence
Operations
Toronto, ON, Canada
Posted on Jul 17, 2025
Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.
Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.
And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.
The Role
In this role you'll be at the forefront of driving high-priority initiatives for our leaders. You'll identify new opportunities, diagnose and solve problems, and unblock key objectives to help the company scale. This high-impact role requires you to collaborate with smart, multidisciplinary teams, driven by curiosity and experience in high-performing environments. You excel at overcoming challenges, setting ambitious goals, and thriving in competitive situations. Your responsibilities will be diverse and fluid across the business - initiatives might include streams like integrating our products for a unified design and strategy, developing new marketing campaigns, supporting sales with strategic storytelling, LLM prompt and customization work, and managing pilot programs and initial deployments. You'll support executive projects related to board activities, metrics, goal setting, and quarterly planning, providing essential leverage to our leadership team.
About Valence
We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.
We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.
Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.
What You'll Do
- Operational rigour and excellence: Contribute to challenges of strategic importance across the organization, including Sales, Marketing, CS, Eng/Prompting, Operations and Product.
- High velocity execution: Bring clarity to evolving environments by creating and implementing project plans that identify gaps and solutions, aiding cross-functional coordination and communication.
- Decision making tools: Develop models and plans to identify key inputs and drive cross functional decision-making alongside the team.
- Growth initiatives: Quickly establish a foot hold, create playbooks, and find strategies to ensure we can rapidly scale the team.
- Product and feature improvements: Collaborate with various teams, including Operations, Product, Design, and Engineering, to identify and remove blockers, ensuring timely product improvements.
What We’re Looking For
- 2-3 years of professional experience in consulting and/or fast-paced B2B startup.
- Ability to diagnose a variety of problems, break them down, and solution in an impactful way.
- High velocity execution skills to keep many work streams on track; natural attention to the small detail.
- Outstanding verbal and written communication skills, including the ability to adjust styles to the internal and external audiences.
- Comfort with data manipulation and visualization to communication key insights in a value-added way.
- Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
- Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations.
- Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams.
- Clear motivations for wanting to join an early-stage team.
What you'll get
- Ownership & Rapid Growth
- Outsized missions from day one, with direct responsibility for company-defining projects
- Work alongside the executive team with transparency into strategy and decision-making
- Influence on direction through real-time customer feedback and market insights
- AI-First Operator
- Work directly with cutting-edge AI models and next-generation platforms
- Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
- Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
- Compensation
- Competitive salary including base + bonuses
- Comprehensive health coverage (medical, dental, vision) from day one
- Generous PTO, company-wide R&R shutdowns, and paid parental leave
- Retirement plan support for US and global employees
- Equity
- Meaningful ownership in a venture-backed company at a growth inflection point
- Financial upside that comes from scaling fast
- Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact
- Top-Performing Culture
- A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together
- Learn more about us and meet our team here
Location and Work Environment
This role is 3 days a week (Tues - Thursday) minimum in office in Union Square. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.
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